With self-service, the of the service encounter is reduced by the standardization of the equipment.

Question

Quizplus · Accepted Answer

Variability refers to the degree of inconsistency or unpredictability in the service encounter. Self-service can reduce variability by standardizing the equipment and the customer's actions, leading to a more consistent experience. Therefore, option D is the most relevant term to complete the sentence.

With Self-Service, the of the Service Encounter Is Reduced by the Standardization