Which one of the following statements is a key feature of total quality management (TQM)?
A) Quality is primarily the responsibility of all employees in the organization.
B) Quality is primarily the responsibility of the quality control department.
C) Quality is primarily the responsibility of the production department.
D) Quality is primarily the responsibility of top management.

Question

Quizplus · Accepted Answer

Total quality management (TQM) emphasizes that quality is the responsibility of all employees in the organization, not just a select few in quality control or production departments. TQM encourages all employees to continuously improve processes, reduce waste, and eliminate defects in order to achieve the highest level of quality possible. Top management plays an important role in providing resources and support for TQM initiatives, but ultimately it is a team effort to achieve quality excellence.

Which One of the Following Statements Is a Key Feature