Question 1

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.There are three small,independent bookstores in town.They aren't considered to be a competitive concern.They would be categorized as:
A)supporter stakeholders
B)low priority stakeholders
C)antagonistic stakeholders
D)problematic stakeholders
E)None of the answers.

Accepted Answer

C

Question 2

A corporation can increase its understanding of its stakeholders by answering these questions except:
A)Who are our stakeholders?
B)What are their stakes?
C)What responsibilities do our stakeholders have to our firm?
D)What strategies should our firm take?
E)What opportunities and challenges are presented to our firm?

Accepted Answer

C) is incorrect because it inverts the perspective of stakeholder analysis. The focus should be on the firm's responsibilities to its stakeholders, not the stakeholders' responsibilities to the firm.

Question 3

Wearebig is a retail chain planning to open a new store southern Manitoba.The location was chosen because the city's size should provide an excellent customer base for the store.Residents of a small,neighbouring town are excited that the store will be open and plan to shop there as well.The residents of the small town are most probably_________stakeholders  and Wearebig  should adopt a strategy to	________.
A)supportive; promote their involvement with other supporters
B)low priority; provide information to reinforce this position
C)supportive; provide information to reinforce this position
D)low priority; promote their involvement with supporters
E)None of the answers.

Accepted Answer

The residents of the small town are supportive stakeholders, as they are excited about the opening of the store and plan on shopping there. Wearebig should adopt a strategy to provide information to reinforce their support, such as advertising in the small town or hosting events to attract customers from the neighboring area.

Question 4

The position/importance matrix is a method used to categorize stakeholders.Stakeholders who would oppose the organization's course of action and are relatively unimportant to the organization would be placed in the_________ category.
A)antagonistic stakeholders
B)problematic stakeholders
C)supporter stakeholders
D)low priority stakeholders
E)None of the answers.

Accepted Answer

Problematic stakeholders are those who oppose the organization's actions but are not considered important, making them less of a priority to address.

Question 5

A supplier only makes one product and sells it exclusively to one chemical manufacturing plant.Their relationship is an example of:
A)Direct/usage (firm power)
B)Direct/usage (high interdependence).
C)Direct/withholding (stakeholder power).
D)Indirect/withholding (low interdependence).
E)Indirect/usage (firm power).

Accepted Answer

The relationship between the supplier and the chemical manufacturing plant is direct, as they deal with each other directly without middlemen or intermediaries. The relationship is also characterized by high interdependence as the supplier sells its only product exclusively to the plant, making them heavily reliant on the supplier for that product.

Question 6

A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies.They are known for their large selection and low prices.Before going public,the management at Littera decides to categorize identified stakeholders using a position/importance matrix.The customers who would purchase from Littera would be categorized as:
A)Low priority stakeholders
B)Problematic stakeholders
C)Antagonistic stakeholders
D)Supporter stakeholders
E)None of the answers.

Accepted Answer

Customers who purchase from Littera are likely to be supporters of the bookstore and their presence is crucial for the success of the business. Therefore, they would be categorized as supporter stakeholders.

Question 7

The types of latent stakeholders include all of following,except:
A)Dormant
B)Demanding
C)Discretionary
D)Dangerous
E)All are types of latent stakeholders.

Accepted Answer

Dangerous stakeholders are not considered latent stakeholders; they possess both power and urgency, unlike latent stakeholders who have only one of the three attributes (power, legitimacy, urgency).

Question 8

Telus Corporation announced in February 2007 that it has no plans to change its policy of supporting the download of pornography to cellular phones.Parents are opposed to this policy,and are considered by the company to be very important stakeholders.They are also likely to form coalitions to gain further power.Parents are__________stakeholders and a(n)	_______strategy is appropriate.
A)problematic; avoidance
B)antagonistic; avoidance
C)antagonistic; defensive
D)problematic; defensive
E)None of the answers.

Accepted Answer

Parents are considered to be antagonistic stakeholders because they are opposed to the company's policy of supporting pornography downloads to cell phones. A defensive strategy is appropriate to address their concerns and maintain a positive relationship with them. This may involve implementing parental controls or providing educational resources to help parents protect their children from inappropriate content. Avoidance strategies would only further damage the relationship with parents and could lead to negative publicity and loss of customers. Therefore, options A and B are not suitable. Option D refers to parents being problematic stakeholders, which is not entirely accurate as they are an important group with legitimate concerns.

Question 9

Sandra is responsible for working with a stakeholder group that is considered to be non-supportive.An appropriate strategy based on the diagnostic typology is:
A)collaborate
B)threaten
C)encourage
D)defend
E)monitor

Accepted Answer

The "defend" strategy is appropriate for non-supportive stakeholders as it involves protecting the project from their potential negative impact while maintaining a defensive posture.

Question 10

Which of the following is an industry where it is particularly important for corporations to be involved in stakeholder management?
A)Child care services industry
B)Pharmaceutical industry
C)Oil and Gas industry
D)Automotive industry
E)All of these industries should be involved in stakeholder management

Accepted Answer

All of these industries should be involved in stakeholder management as they have significant impacts on various stakeholders such as customers, employees, local communities, and the environment. Effective stakeholder management can help corporations address concerns and build better relationships with stakeholders, which can lead to long-term success and sustainability.

Question 11

An oil company has just announced its intentions for a new drill site.Immediately,a known activists group mobilizes,barricades all access to the new drill site and directs media attention to the environmental concern.This group has a negative public image for getting involved in issues without due diligence in their research.This activist group
Would be considered a_______ stakeholder.
A)dangerous
B)discretionary
C)dominant
D)demanding
E)dependent

Accepted Answer

The activist group is considered a "dangerous" stakeholder because they have the power to disrupt the project and are perceived negatively due to their lack of due diligence, making them both powerful and illegitimate in their actions.

Question 12

Roberta is responsible for the firm's relationship with its suppliers.She is careful to ensure that they receive regular emails regarding product development and that they are invited to company sponsored events.Roberta's role is consistent with which level of
Freeman's stakeholder relationship process?
A)Stakeholder identification
B)Rational
C)Process
D)Transactional
E)None of the answers.

Accepted Answer

Roberta's actions of maintaining communication and inviting suppliers to events align with the "Transactional" level, which involves active engagement and interaction with stakeholders.

Question 13

The position/importance matrix is a method used to categorize stakeholders.Stakeholder who would support the organization's course of action and are important to the organization would be placed in the_______ category.
A)low priority stakeholders
B)supporter stakeholders
C)problematic stakeholders
D)antagonistic stakeholders
E)None of the answers.

Accepted Answer

Stakeholders who would support the organization's course of action and are important to the organization are categorized as "supporter stakeholders". This category includes individuals or groups who are highly interested in the organization's success and are willing to offer their support in achieving organizational goals. They may include employees, shareholders, customers, and other stakeholders who have a vested interest in the organization's success. As such, they are considered important to the organization and would be supportive of its course of action.

Question 14

There are very few channels to distribute MNKY Corporation's product to rural New Brunswick.The company has therefore become dependent upon TRK Shipping to distribute its product.The only alternative shipper makes a deal with TRK Shipping to not bid down the contract price.The alternative shipper is applying a(n)______strategy on behalf of TRK Shipping.
A)influence pathway
B)withholding
C)usage and influence pathway
D)withholding and influence pathway
E)usage

Accepted Answer

The alternative shipper is using both withholding (by agreeing not to bid down the contract price) and influence pathway (by making a deal with TRK Shipping) strategies on behalf of TRK Shipping.

Question 15

Tammy is responsible for working with a stakeholder group that is considered by many to be the ideal stakeholder.She is working with _______stakeholder(s),according to Savage's diagnostic typology.
A)Type 1
B)Type 2
C)Type 1 and supportive
D)Types 1 and 2
E)Type 2 and supportive

Accepted Answer

According to Savage's diagnostic typology, Type 1 stakeholders are considered the ideal stakeholders as they are highly interested and highly influential in the organization. Tammy is working with this type of stakeholder group.

Question 16

BCS Corporation is developing its level of stakeholder management capability.In the___________level of the process of managing stakeholder relationships, the firm identifies coalitions that are formed amongst the stakeholder groups.
A)transactional
B)rational
C)process
D)stakeholder identification
E)None of the answers.

Accepted Answer

In the rational level of stakeholder management, the firm identifies and understands the relationships and coalitions formed among stakeholder groups.

Question 17

When there is interdependence between the corporation and the stakeholder,which strategy exists?
A)Stakeholder power
B)Usage/withholding
C)Direct/usage
D)Firm power
E)Indirect/withholding

Accepted Answer

The strategy that exists when there is interdependence between the corporation and the stakeholder is the Direct/Usage strategy. This strategy involves direct communication and cooperation between the corporation and the stakeholder, with both parties benefiting from the relationship. The corporation uses the stakeholder's resources or expertise, and the stakeholder benefits from the corporation's products or services. This approach fosters a mutually beneficial relationship and can lead to greater long-term success for both the corporation and the stakeholder.

Question 18

A chemical manufacturing plant obtains various ingredients from many suppliers.There is one rare ingredient that is only available from a single supplier.This relationship is an example of:
A)Indirect/withholding (low interdependence).
B)Direct/withholding (stakeholder power).
C)Indirect/usage (firm power).
D)Direct/usage (high interdependence).
E)None of the answers.

Accepted Answer

The relationship is an example of direct/withholding (stakeholder power) because the supplier has a unique product that the manufacturing plant needs, giving the supplier significant power over the plant. This direct relationship indicates a high level of dependency on that single supplier for the rare ingredient.

Question 19

NMO Corporation has an exclusive contract with the supplier of a rare metal needed for the production of a specialized engineering process.The supplier,MTLs Inc.decides that it wants to receive more money for the material and refuses to ship.MTLs Inc.is applying a(n)________strategy.
A)usage
B)withholding
C)influence pathway strategy.
D)resource dependence
E)None of the answers.

Accepted Answer

MTLs Inc. is withholding the material in order to receive more money, which is a withholding strategy.

Question 20

Which of the following stakeholder types possesses two of the three attributes of power,legitimacy,and urgency?
A)Definitive
B)Dominant
C)Discretionary
D)Demanding
E)Dormant

Accepted Answer

A stakeholder that is dominant possesses the attributes of power and legitimacy. They may not necessarily have urgency, but their power and legitimacy make them influential in the decision-making process.

Quiz 4: Stakeholder and Issue Analysis

A corporation can increase its understanding of its stakeholders by answering these questions except:

The position/importance matrix is a method used to categorize stakeholders.Stakeholders who would oppose the organization's course of action and are relatively unimportant to the organization would be placed in the_________ category.

A supplier only makes one product and sells it exclusively to one chemical manufacturing plant.Their relationship is an example of:

The types of latent stakeholders include all of following,except:

Sandra is responsible for working with a stakeholder group that is considered to be non-supportive.An appropriate strategy based on the diagnostic typology is:

Which of the following is an industry where it is particularly important for corporations to be involved in stakeholder management?

The position/importance matrix is a method used to categorize stakeholders.Stakeholder who would support the organization's course of action and are important to the organization would be placed in the_______ category.

Tammy is responsible for working with a stakeholder group that is considered by many to be the ideal stakeholder.She is working with _______stakeholder(s) ,according to Savage's diagnostic typology.

BCS Corporation is developing its level of stakeholder management capability.In the___________level of the process of managing stakeholder relationships, the firm identifies coalitions that are formed amongst the stakeholder groups.

When there is interdependence between the corporation and the stakeholder,which strategy exists?

A chemical manufacturing plant obtains various ingredients from many suppliers.There is one rare ingredient that is only available from a single supplier.This relationship is an example of:

NMO Corporation has an exclusive contract with the supplier of a rare metal needed for the production of a specialized engineering process.The supplier,MTLs Inc.decides that it wants to receive more money for the material and refuses to ship.MTLs Inc.is applying a(n) ________strategy.

Which of the following stakeholder types possesses two of the three attributes of power,legitimacy,and urgency?