________ is a way of managing in which everyone is committed to continuous improvement of his or her part of the operation.
A) Mass customization
B) Mutual adjustment
C) Unity-of-command
D) Micromanagement
E) Total quality management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is a management approach that emphasizes continuous improvement of products and services provided by an organization through the active involvement of all employees. TQM seeks to improve customer satisfaction by improving all aspects of the organization's operations, including the design, production, delivery, and support of its products or services. It involves a systematic approach to identifying and eliminating waste, reducing variability, improving efficiency and effectiveness, and enhancing the overall quality of an organization's operations.

________ Is a Way of Managing in Which Everyone Is