One of W. Edwards Deming's "14 points" of quality is to
A) strive for short-term improvement rather than long-term profit.
B) ensure compliance by inducing fear among those who deviate from process.
C) allow autonomy and spontaneity.
D) use numerical quotas regularly.
E) rely on mass inspection to ensure quality.

Question

Quizplus · Accepted Answer

W. Edwards Deming's 14th point of quality is to "encourage education and self-improvement for everyone" and to "take action to accomplish the transformation". This implies that he believed in allowing autonomy and spontaneity to encourage employee empowerment and continuous improvement.

One of W Edwards Deming's "14 Points" of Quality Is to