Connor complained to his fellow division manager, "Amber, our company is bogged down with cumbersome bureaucratic requirements. We must convince our executive leadership that we need to act fast to meet customer needs and to respond to other outside pressures! We need to correct past mistakes quickly and prepare for an uncertain future! We must respond to threats and capitalize on opportunities! We must place a premium on ________!"
A) agility
B) size
C) TQM
D) formalization
E) delegation

Question

Quizplus · Accepted Answer

Agility refers to the ability to quickly adapt to changing circumstances and respond to outside pressures. This is what Connor is advocating for in order to meet customer needs and respond to threats and opportunities. Size, TQM, formalization, and delegation are not directly related to the need for fast action and responsiveness.

Connor Complained to His Fellow Division Manager, "Amber, Our Company