Choose the correct statement regarding quality.
A) Quality can be measured in terms of product performance, customer service, and reliability.
B) Quality cannot be improved continuously.
C) Quality refers to keeping costs low enough so the company can realize profits and price its products at levels that are attractive to consumers.
D) Quality refers to goodwill stemming from one's social relationships.
E) Quality is described as rapid execution, response, and delivery of results.

Question

Quizplus · Accepted Answer

Quality can be measured in terms of product performance, customer service, and reliability. This is a commonly accepted definition of quality in business contexts. Option B is incorrect because quality can be continuously improved through efforts such as Lean Six Sigma and Total Quality Management. Option C is incorrect because quality is not solely about keeping costs low but rather about meeting or exceeding customer expectations. Option D is incorrect because quality does not refer to goodwill stemming from social relationships. Option E is also incorrect because this option describes agility and speed, not quality.

Choose the Correct Statement Regarding Quality