Sonya manages a specialized environmental consulting practice, GreenSolutions, within a large multinational corporation. Client feedback obtained in the past 12 months indicates that GreenSolutions' business is on the decline. Sonya decides to implement various changes within her practice to improve GreenSolutions' service quality. One of the key elements of these changes will be to refocus her staff on
A) making it easy and enjoyable for clients to experience a service.
B) occasionally meeting the needs of clients.
C) establishing short-term relationships.
D) giving clients what they want when GreenSolutions wants.
E) measuring product performance.

Question

Quizplus · Accepted Answer

By refocusing her staff on making it easy and enjoyable for clients to experience a service, Sonya will improve GreenSolutions' service quality, which is the key element of the changes she wants to implement. This will help attract new clients and retain existing ones, which will ultimately boost GreenSolutions' business.

Sonya Manages a Specialized Environmental Consulting Practice, GreenSolutions, Within a Large