Which of the following is a benefit organizations receive when customers complain?
A) Opportunity to correct the situation
B) Word-of-mouth about the product
C) Differential advantage
D) Market regulation

Question

Quizplus · Accepted Answer

When a customer complains, it gives the organization the opportunity to address the issue and potentially retain the customer. It also provides valuable feedback on areas where the company can improve its products, services, or processes.

Which of the Following Is a Benefit Organizations Receive When