When caring for a hospitalized patient, the nurse demonstrates effective communication when

Question

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When making verbal responses or providing information, do not overload the patient with too many ideas, or details. If you find you are doing most of the talking, you need to back up and use listening responses to elicit the patient's perspective. It is important to give the patient honest feedback, but to do so while letting the patient modify the direction in a win-win situation that are negotiated with shared goals to whatever extent is possible. People can absorb only so much information at one time, particularly if they are tired, fearful, or discouraged. Introducing new ideas one at a time allows the patient to more easily process data. Repeating key ideas and reinforcing information with concrete examples facilitates understanding and provides an additional opportunity for the patient to ask questions.

When Caring for a Hospitalized Patient, the Nurse Demonstrates Effective