Which of the following terms refers to highly knowledgeable and skilled users who often extend the boundaries of a product's application to achieve a more desired customer solution?
A)mainstream users
B)captive users
C)lead users
D)spinners
E)laggards

Question

Quizplus · Accepted Answer

Lead users refer to highly knowledgeable and skilled users who often extend the boundaries of a product's application to achieve a more desired customer solution. Mainstream users are average consumers who use a product or service in its intended way. Captive users are customers who are forced to use a particular product or service, often due to limited options or contractual obligations. Spinners and laggards are not commonly used terms in the context of user behavior.

Which of the Following Terms Refers to Highly Knowledgeable and Skilled