Which of the following is calculated using the formula: Labor Savings +Warranty+ Price +Callbacks?
A)overall performance factor
B)overall performance index
C)perceived customer value
D)customer value index
E)life-cycle cost

Question

Quizplus · Accepted Answer

The formula listed is used to calculate the Customer Value Index (CVI), which measures the perceived value of a product or service by taking into account factors such as labor savings, warranty, price, and callbacks. The CVI is a popular tool used by businesses to improve their offerings and enhance customer satisfaction.

Which of the Following Is Calculated Using the Formula: Labor