Question 1

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.

Accepted Answer

Lateral communication is essential for coordinating departmental relationships as it involves communication between peers or departments at the same level, facilitating collaboration and the attainment of management objectives.

Question 2

Which one of the following statements is true regarding nonverbal communication?

Accepted Answer

Nonverbal messages, such as facial expressions, gestures, posture, and tone of voice, can indeed add content or additional meaning to verbal messages, enhancing or altering the message being conveyed.

Question 3

Explain the difference between communication macrobarriers and communication microbarriers.Give an example of each.

Accepted Answer

The answer of Explain the difference between communication macrobarriers and...

Question 4

Stimuli that compete with the communication message for the attention of the destination are called noise.

Accepted Answer

Noise refers to any unwanted signal or disturbance that interferes with the communication process, including competing stimuli that distract the receiver's attention from the intended message.

Question 5

The two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience.

Accepted Answer

The question states that the two primary factors that influence how a stimulus is perceived are the destination's education level and the destination's amount of experience. This is true because education and experience can both influence how a person perceives and interprets stimuli.

Question 6

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

Accepted Answer

Paying attention to the customer's facial expressions and gestures allows Peterson to gather nonverbal feedback during a sales presentation.

Question 7

Organizational philosophy is primarily conveyed through ________.

Accepted Answer

Organizational philosophy is primarily conveyed through downward communication, which involves messages and information flowing from the upper levels of the organizational hierarchy to the lower levels. This includes policies, procedures, and the overall philosophy of the organization being communicated from management to employees.

Question 8

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

Accepted Answer

This is an example of lateral communication, where employees at the same hierarchical level in different departments communicate with each other to share information and coordinate activities.

Question 9

Which one of the following is most likely to encourage upward formal communication?

Accepted Answer

Suggestion systems are designed to encourage employees to contribute ideas and feedback, facilitating upward formal communication from employees to management.

Question 10

Gestures,vocal tones,and facial expressions are forms of nonverbal communication.

Accepted Answer

Gestures, vocal tones, and facial expressions are all considered forms of nonverbal communication because they convey meaning or information without the use of spoken or written words.

Question 11

What is the importance of nonverbal messages in a communicative process?

Accepted Answer

The answer of What is the importance of nonverbal messages...

Question 12

Barbara is struggling to understand why her employees aren't completing assignments as asked.It seems they are waiting for her to confirm what she is saying is what she really wants done.Which one of the following statements may be the cause of the disconnect she is seeing between herself and her employees?

Accepted Answer

Barbara's nonverbal communication signals conflicting with her verbal communication can cause confusion among her employees, leading them to seek confirmation before proceeding.

Question 13

Which one of the following is an example of a nonverbal form of communication?

Accepted Answer

Tone used in conference calls is an example of nonverbal communication because it involves the way something is said rather than the actual words used. Tone can convey emotions and attitudes without the use of spoken or written language.

Question 14

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.

Accepted Answer

Lateral communication occurs between members of the same level within an organization, such as the head of the HR department meeting with the head of the production department to discuss staffing needs.

Question 15

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.

Accepted Answer

Grievance procedures allow employees to communicate their concerns or complaints to higher management, which is an example of upward communication.

Question 16

Which one of the following is true regarding serial transmission?

Accepted Answer

Serial transmission, especially over long distances, can lead to signal degradation or distortion. This is due to various factors such as signal attenuation, noise, and interference that can affect the quality of the transmitted message.

Question 17

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

Accepted Answer

Downward communication refers to the flow of information from higher levels of the organizational hierarchy to lower levels, such as from a manager to a subordinate. In this scenario, Carolyn's manager is providing her with information about her role, responsibilities, and tasks, which is a classic example of downward communication.

Question 18

Which one of the following is a formal organization communication pattern that involves passing information from one individual to another in a sequence?

Accepted Answer

Serial transmission refers to a formal organizational communication pattern where information is passed from one individual to another in a sequence. This method ensures a structured and orderly flow of information, typically following a predetermined path within the organization's hierarchy.

Question 19

Which one of the following is a common downward organizational communication tool?

Accepted Answer

Position descriptions are a common downward organizational communication tool as they communicate from management to employees what their roles, responsibilities, and expectations are within the organization.

Question 20

American Visual Network,Inc. ,a media and entertainment company,is involved in the production,distribution,and marketing of television programs and Internet broadcasting.The company uses various techniques to promote internal communication.Which one of the following programs of the company is an example of upward communication?

Accepted Answer

Upward communication refers to the flow of information from the lower levels of a hierarchy to the upper levels. Option C, where the company conducts an attitude survey to understand employees' opinions of the management, is an example of upward communication because it involves collecting feedback from employees, which is then communicated up to the management level.

Quiz 14: Influencing and Communication