Which of the following provides customer service representatives to answer customer inquiries and respond to problems through a number of different customer touch points?
A) Contact center
B) Web-based self-service
C) Call scripting
D) Website personalization

Question

Quizplus · Accepted Answer

Contact centers are designed to handle a wide range of customer interactions, including inquiries and problems, across various channels or touch points, such as phone, email, chat, and social media.

Which of the Following Provides Customer Service Representatives to Answer