Question 1

In which stage of needs assessment are issues such as technological change and globalization assessed in training programs?
A) task analysis
B) environmental analysis
C) person analysis
D) organization analysis

Accepted Answer

D

Question 2

Which of the following is part of a needs assessment in developing training programs?
A) task analysis
B) environmental analysis
C) analysis of training methods
D) analysis of trainee readiness

Accepted Answer

A

Question 3

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?
A) the leaderless group
B) the management game
C) the case study
D) behaviour modelling

Accepted Answer

Behaviour modelling involves practicing handling real-life situations, often through role-playing, and receiving immediate feedback on performance, making it effective for training managers in dealing with employee issues.

Question 4

Omega Organization is going through a very detailed process of looking at all the tasks or duties included in a job. It will then list all the steps performed by the employee to complete each task, and then look to examine the skills and knowledge necessary for the job. Which process is Omega Organization performing?
A) task analysis
B) job analysis
C) person analysis
D) competency analysis

Accepted Answer

The answer of Omega Organization is going through a very...

Question 5

What are the phases of the systemic/strategic model of training?
A) needs assessment, design, implementation, and evaluation
B) planning, design, needs assessment, and evaluation
C) design, needs assessment, management, and evaluation
D) design, needs assessment, implementation, and evaluation

Accepted Answer

The systemic/strategic model of training includes phases such as needs assessment (identifying training needs), design (planning how to meet those needs), implementation (executing the plan), and evaluation (assessing the effectiveness of the training).

Question 6

What is the primary reason why organizations train new employees?
A) to increase their knowledge, skill, and ability level
B) to help trainees achieve personal career goals
C) to comply with federal regulations
D) to improve the work environment

Accepted Answer

The primary reason organizations train new employees is to increase their knowledge, skill, and ability level, which helps them perform their jobs effectively and contribute to the organization's goals.

Question 7

What are the two key factors that affect the success of those who are identified to receive training?
A) trainee readiness and trainee motivation
B) trainee capacity and trainee motivation
C) trainee readiness and trainee capacity
D) trainee participation and trainee capacity

Accepted Answer

Trainee readiness refers to the trainee's psychological and physical state that allows them to engage fully in the training process, while trainee motivation is the desire to learn and apply the training. Both factors are crucial for the success of training programs.

Question 8

Which of the following tasks would be most conducive to whole-versus-part learning?
A) for a tennis professional: teaching a tennis lesson
B) for a cake decorator: putting a customer's name on a birthday cake
C) for a shoe salesperson: finding a certain pair of shoes in the stockroom
D) for a grocery store cashier: looking up the register code for a grocery item

Accepted Answer

Whole-versus-part learning is most effective when the task is complex and involves multiple, interconnected steps or skills, such as teaching a tennis lesson. This involves demonstrating techniques, correcting form, and integrating various aspects of the game, making it conducive to whole learning.

Question 9

What is the main difference between training and development?
A) Training is more important than development.
B) Development is a broader term used to describe learning processes in an organization.
C) Development is more future-oriented and broadly focused.
D) Development is more narrowly focused.

Accepted Answer

Development is more future-oriented and broadly focused, aiming at overall growth and long-term capabilities, while training is often more immediate and specific to current job tasks.

Question 10

At which stage in the training program development process are issues such as technological change and globalization considered?
A) job analysis
B) individual analysis
C) task analysis
D) organization analysis

Accepted Answer

During the organization analysis stage, broader issues that affect the organization as a whole, such as technological change and globalization, are considered. This stage assesses the organization's strategic direction and identifies where training is needed at the organizational level.

Question 11

What do some large organizations call their top leaders who are responsible for employee training?
A) Chief Executive Managers
B) Head of Operations
C) Chief Learning Officers
D) Chief Human Development Officers

Accepted Answer

Chief Learning Officers are responsible for employee training and development in large organizations.

Question 12

In determining training needs, which statement best describes person analysis?
A) It has shifted from a fixed sequence of tasks to a set of competencies.
B) It involves self-improvement and self-directed training.
C) It helps organizations decide which employees need training.
D) It examines the external labour market for needed skills.

Accepted Answer

Person analysis is a component of training needs assessment that focuses on identifying which employees require training, by evaluating their current performance against expected performance standards.

Question 13

What type of learning corresponds to "involve me and I will learn"?
A) modelling
B) whole learning
C) part learning
D) experiential learning

Accepted Answer

"Involve me and I will learn" corresponds to experiential learning, which emphasizes learning through experience or learning by doing.

Question 14

Which term refers to assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs?
A) organizational assessment
B) job assessment
C) individual assessment
D) competency assessment

Accepted Answer

Competency assessment refers to the process of identifying the specific skills, knowledge, abilities, and behaviors required to operate effectively in a specific job or organization, especially for roles that are decision-oriented and knowledge-intensive.

Question 15

In the design of training programs, what should instructional objectives centre on?
A) performance
B) attitudes
C) financial outcomes
D) social outcomes

Accepted Answer

Instructional objectives in training programs should center on performance, as they are designed to enhance the ability of individuals to perform specific tasks or roles effectively. This focus ensures that the training has a direct impact on the skills and capabilities of the participants, leading to improved job performance.

Question 16

Organization analysis, task analysis, and person analysis are all part of which phase of the strategic and systemic approach?
A) the training and development phase
B) the needs assessment phase
C) the analysis phase
D) the evaluation phase

Accepted Answer

Organization analysis, task analysis, and person analysis are components of the needs assessment phase in the strategic and systemic approach to training and development. This phase helps identify where training is needed, what needs to be taught, and who needs to be trained.

Question 17

In which stage in the training needs assessment are job descriptions and job specifications reviewed?
A) task analysis
B) person analysis
C) organizational analysis
D) job analysis

Accepted Answer

The answer of In which stage in the training needs...

Question 18

Which of the following best describes the strategic approach to training?
A) It is the most cost-effective approach.
B) It ensures that training investments have maximum impact on performance.
C) It is called development.
D) It includes the process of job analysis.

Accepted Answer

Strategic approach to training focuses on aligning training efforts with the organization's goals and ensuring that these efforts significantly impact performance.

Question 19

In terms of training techniques, on which of the following principles does behaviour modification operate?
A) A behaviour that is rewarded will be exhibited more frequently.
B) Equity and fairness are important motivators.
C) Employees must change their behaviours to ensure organizational success.
D) Successful trainers modify employees' behaviours.

Accepted Answer

Behaviour modification operates on the principle that a behaviour that is rewarded will be exhibited more frequently, which is based on the theory of operant conditioning.

Question 20

Which of the following is a mandatory training program in Canada?
A) sensitivity training
B) Workplace Hazardous Materials Information System training
C) ethics training
D) team building training

Accepted Answer

Workplace Hazardous Materials Information System (WHMIS) training is mandatory in Canada for employees who work with or are in proximity to hazardous materials in the workplace.

Quiz 7: Training and Development

In which stage of needs assessment are issues such as technological change and globalization assessed in training programs?

Which of the following is part of a needs assessment in developing training programs?

Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?

What are the phases of the systemic/strategic model of training?

What is the primary reason why organizations train new employees?

What are the two key factors that affect the success of those who are identified to receive training?

Which of the following tasks would be most conducive to whole-versus-part learning?

What is the main difference between training and development?

At which stage in the training program development process are issues such as technological change and globalization considered?

What do some large organizations call their top leaders who are responsible for employee training?

In determining training needs, which statement best describes person analysis?

What type of learning corresponds to "involve me and I will learn"?

Which term refers to assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs?

In the design of training programs, what should instructional objectives centre on?

Organization analysis, task analysis, and person analysis are all part of which phase of the strategic and systemic approach?

In which stage in the training needs assessment are job descriptions and job specifications reviewed?

Which of the following best describes the strategic approach to training?

In terms of training techniques, on which of the following principles does behaviour modification operate?

Which of the following is a mandatory training program in Canada?