Which of the following is NOT a dimension measured in the SERVQUAL scale?
A) reliability
B) responsiveness
C) assurance
D) empathy
E) ignorance

Name: Which of the following is NOT a dimension measured in the SERVQUAL scale? A) reliability B) responsiveness C) assurance D) empathy E) ignorance
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Question

Quizplus · Accepted Answer

The SERVQUAL scale measures service quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. "Ignorance" is not a dimension measured by the SERVQUAL scale.

Which of the Following Is NOT a Dimension Measured in the SERVQUAL