Alice needs a new cell phone, but is anxious about which phone she should buy. Many of her friends own popular phone models but complain about lost calls, short battery life, and poor predictive text functionality. While she has identified several attractive phone models, she doesn't feel like she can really try the phones out in such an artificial setting and is nervous that she might pick a phone that doesn't work as well as she had hoped. Alice perceives ________ associated with the purchase of a new phone.
A) financial risk
B) social risk
C) psychological risk
D) functional risk
E) time risk

Question

Quizplus · Accepted Answer

Alice's concerns about the phone's performance (lost calls, short battery life, and poor predictive text functionality) indicate she is worried about the phone not meeting her expectations in terms of functionality, which is a functional risk.

Alice Needs a New Cell Phone, but Is Anxious About