Training employees to effectively deal with customers, providing better assistance to customers, and explaining the use of complex products to potential customers reduces the
A) production gap.
B) research gap.
C) communication gap.
D) delivery gap.
E) knowledge gap.

Question

Quizplus · Accepted Answer

The delivery gap can be reduced by training employees. Service providers need to know about the retailer's service standards and the merchandise it offers, as well as the customers' needs. With this information, employees can answer customers' questions and suggest products.

Training Employees to Effectively Deal with Customers, Providing Better Assistance