Quality-improvement teams are responsible for all of the following EXCEPT
A) improving customer satisfaction.
B) evaluating and improving team performance.
C) reducing costs.
D) reporting directly to shareholders.

Question

Quizplus · Accepted Answer

Quality-improvement teams typically focus on internal processes such as improving customer satisfaction, evaluating and improving team performance, and reducing costs. They do not usually have the responsibility of reporting directly to shareholders, as this task is generally handled by higher-level management or the board of directors.

Quality-Improvement Teams Are Responsible for All of the Following EXCEPT