Question 1

Legitimate,reward,and coercive powers are called _______ powers.

Accepted Answer

Legitimate, reward, and coercive powers are types of organizational power, as they are derived from a person's position within an organization.

Question 2

'Insist on compliance,' if appropriate,is a suggested guideline for using which of these powers?

Accepted Answer

B

Question 3

_______ power is generally regarded as a poor form of power to use regularly because it tends to result in negative feelings toward those that wield it.

Accepted Answer

Coercive power involves the use of threats or punishment to make others comply with one's demands. While it can be effective in the short term, it often leads to negative feelings such as resentment and anger towards the person using it. As a result, it is generally regarded as a poor form of power to use regularly.

Question 4

Personal powers include:

Accepted Answer

Expert and referent powers are considered personal powers because they stem from an individual's personal attributes or relationships, rather than their formal position or authority.

Question 5

_______ can be defined as the ability to influence the behaviour of others and to resist unwanted influence in return.

Accepted Answer

Power is the ability to influence the behaviour of others and to resist unwanted influence in return.

Question 6

Mary Jane,manager at Kids Klothing,asked three of her employees to stay after they closed for the day to re-do the window display and rearrange the entire floor set-up for new merchandise.Mary Jane is exercising which of these powers?

Accepted Answer

Mary Jane is exercising legitimate power, which is the authority given to her by her position as a manager to make requests and decisions regarding work tasks.

Question 7

Which power operates primarily on the principle of fear?

Accepted Answer

Coercive power operates primarily on the principle of fear, as it involves the ability to punish or threaten negative consequences to influence others' behavior.

Question 8

Major types of power can be grouped along two dimensions:

Accepted Answer

Power can be categorized into organizational power, which is derived from a person's position within an organization, and personal power, which comes from an individual's unique characteristics and skills.

Question 9

Expert and referent powers are called _______ powers.

Accepted Answer

Expert and referent powers are considered personal powers because they derive from an individual's personal attributes, skills, or relationships rather than their position or role within an organization.

Question 10

Susan Summerville is a department manager at P&G,Inc.Her title and position gives Susan which of these powers?

Accepted Answer

Susan's title and position as a department manager give her legitimate power, which is derived from her formal authority within the organization.

Question 11

_______ power exists when others have a desire to identify and be associated with a person.

Accepted Answer

Referent power exists when others have a desire to identify and be associated with a person. This type of power is based on the attractiveness and likability of the person, which creates a desire for others to emulate them or be associated with them. It is a type of social power that people have over others who desire their approval or recognition. Expert power is based on the knowledge or skill of a person, reward power involves the ability to give rewards, coercive power involves the ability to give punishment, and legitimate power is based on the position or role of a person within an organization.

Question 12

Sally is a very popular radio talk show host.She takes people questions and offers advice on relationships of all kinds and best ways to achieve balance in life.Sally has a huge following and people actually listen to her and try to emulate her.Sally has which of these powers?

Accepted Answer

Sally has referent power because people admire her and want to emulate her, indicating that she has influence due to her popularity and the respect she commands.

Question 13

Which power exists when a person has control over punishments in an organization?

Accepted Answer

Coercive power is the ability to influence others through the threat of or actual use of punishments.

Question 14

_______ power is derived from a position of authority inside the organization.

Accepted Answer

Legitimate power is derived from a position of authority within an organization, where the individual has the formal right to make demands and expect compliance.

Question 15

Which power is sometimes referred to as 'formal authority?'

Accepted Answer

Legitimate power is sometimes referred to as 'formal authority' because it is based on the position or role that a person holds within an organization.

Question 16

_______ power exists when someone has control over the resources another person wants.

Accepted Answer

Reward power exists when someone has control over the resources or rewards that another person wants, allowing them to influence the other's behavior by offering or withholding these resources.

Question 17

Which power is derived from a person's skill or knowledge on which others depend?

Accepted Answer

Expert power is derived from a person's skill or knowledge on which others depend.

Question 18

Joanna has worked with computers and can identify just about anything that may not be working on any computer.All the coworkers seek her help when they run into any computer-related problems.Joanna has which of these powers?

Accepted Answer

Joanna has expert power because she possesses specialized knowledge and skills related to computers, which makes her a valuable resource for her coworkers.

Question 19

Marcus is tired of working late shift and wants better hours at Personal Deliveries International.He has decided to talk to Martha who sets the schedule for all employees at the company.Martha has which of these powers?

Accepted Answer

The answer of Marcus is tired of working late shift...

Question 20

Organizational powers include which of these?

Accepted Answer

Organizational powers typically include coercive, legitimate, and reward powers, which are based on the ability to enforce rules, the authority of a position, and the ability to give rewards, respectively.

Quiz 12: Power,influence,and Negotiation