Question 1

Which of these behaviours benefit coworkers and colleagues and involve assisting,supporting,and developing other organizational members in a way that goes beyond normal job expectations?

Accepted Answer

Interpersonal citizenship behaviour involves actions that help coworkers and colleagues, such as assisting, supporting, and developing them, which go beyond normal job expectations.

Question 2

Parminder keeps the other employees in her department informed about various issues that are relevant to them.Parminder is demonstrating which type of citizenship behaviour?

Accepted Answer

Courtesy involves keeping others informed about relevant information, which is what Parminder is doing.

Question 3

Nicole always makes time to assist coworkers who have heavy workloads,aiding them with personal matters,and showing new employees the ropes when they first arrive on the job.Nicole is demonstrating which type of citizenship behaviour?

Accepted Answer

Nicole is demonstrating "Helping" behavior, which involves assisting coworkers with their tasks and supporting them in various ways.

Question 4

Listening to the way in which Elizabeth speaks so positively about her employer,Villa Italiano,when she is out in public or at social events,might lead one to believe she is employed in public relations,instead of being the restaurant hostess.Elizabeth is often demonstrating which of the following types of citizenship behaviour?

Accepted Answer

Boosterism refers to promoting and speaking positively about one's organization in public, which is what Elizabeth is doing by speaking highly of her employer, Villa Italiano.

Question 5

Which of these is true about research conducted on citizenship behaviour in a paper mill?

Accepted Answer

Research indicates that both the quantity and quality of crew output were higher in crews that included more good citizens, demonstrating the positive impact of citizenship behavior on performance.

Question 6

Employee behaviours that intentionally hinder organizational goal accomplishment are known as:

Accepted Answer

Counterproductive behaviour refers to actions by employees that intentionally hinder or harm the achievement of organizational goals.

Question 7

Rachel reacts to bad rules or policies by constructively trying to change them,instead of passively complaining about them.Rachel is demonstrating which type of citizenship behaviour?

Accepted Answer

Rachel is demonstrating "Voice" as she is actively trying to change bad rules or policies rather than just complaining.

Question 8

Don always maintains a good attitude with coworkers even when the department is going through tough times.Don is demonstrating which type of citizenship behaviour?

Accepted Answer

Sportsmanship refers to maintaining a positive attitude and not complaining even in difficult situations, which is what Don is demonstrating.

Question 9

Yan Li speaks up and offers constructive suggestions about how to change the operations of her department.Yan Li is demonstrating which type of citizenship behaviour?

Accepted Answer

Yan Li is demonstrating voice citizenship behaviour by speaking up and offering constructive suggestions about how to change the operations of her department.

Question 10

George works for a restaurant.He always says good things about the restaurant when talking to his friends and keeps any "kitchen horror stories" to himself.George is demonstrating which type of citizenship behaviour?

Accepted Answer

Boosterism refers to promoting and speaking positively about one's organization to outsiders, which is what George is doing by saying good things about the restaurant.

Question 11

Which of the following has been shown to have a positive impact on workgroups and organizations?

Accepted Answer

Citizenship behaviours, such as helping colleagues and going beyond job requirements, have been shown to positively impact workgroups and organizations by improving teamwork, morale, and overall productivity.

Question 12

_______ means representing the organization in a positive way when out in public,away from work.

Accepted Answer

Boosterism means representing the organization in a positive way when out in public, away from work.

Question 13

Helen regularly participates in her company's operations at a deeper-than-normal level by attending voluntary meetings and functions.Helen is demonstrating which type of citizenship behaviour?

Accepted Answer

Civic virtue refers to the behavior of participating in the company's operations at a deeper level, such as attending voluntary meetings and functions.

Question 14

Which of the following is considered an organizational citizenship behaviour?

Accepted Answer

The answer of Which of the following is considered an...

Question 15

Behaviours that intentionally harm the organization's assets and possessions are known as:

Accepted Answer

Property deviance refers to behaviors that intentionally harm the organization's assets and possessions.

Question 16

Organizational citizenship behaviours consist of which of these?

Accepted Answer

Organizational citizenship behaviors (OCBs) include actions like civic virtue, voice, and boosterism, which go beyond formal job requirements and contribute positively to the organization.

Question 17

James is always reading and keeping up with organizational announcements and news that affects his company.James is demonstrating which type of citizenship behaviour?

Accepted Answer

Civic virtue involves staying informed about organizational matters and participating in its governance, which aligns with James's behavior of keeping up with company news and announcements.

Question 18

Which of these involves maintaining a good attitude with coworkers,even when they have done something annoying or when the work team is going through tough times?

Accepted Answer

Sportsmanship involves maintaining a positive attitude and not complaining, even when things are not going well or when coworkers are annoying.

Question 19

_______ refers to participating in the company's operations at a deeper-than-normal level by attending voluntary meetings and functions,reading and keeping with organizational announcements,and keeping abreast of business news that affect the company.

Accepted Answer

Civic virtue refers to the behavior of participating in the company's operations at a deeper-than-normal level, such as attending voluntary meetings and functions, staying informed about organizational announcements, and keeping up with business news that affects the company.

Question 20

_______ refers to keeping coworkers informed about matters that are relevant to them.

Accepted Answer

Courtesy involves keeping coworkers informed about matters that are relevant to them, ensuring smooth communication and preventing misunderstandings.

Quiz 2: Job Performance