You Thought Winning the Contract to Supply Floral Arrangements for the Exclusive

You thought winning the contract to supply floral arrangements for the exclusive, high-end Regal Hotel was going to be great for your business, but now it seems like it's more trouble than it's worth. You've been inundated with random phone calls, texts, and emails from the hotel manager, the maintenance manager, and seemingly every other employee containing all kinds of comments and complaints. What is the problem, and what is the best way to solve it?

A) You and the decision maker at Regal need to develop an order routine that works for both of you.
B) You and the decision maker at Regal did not clearly communicate your respective needs during the proposal stage, so you should terminate the contract.
C) Regal did not accurately define their requirements before requesting a proposal, so you should ask for a complete contract review and renegotiation.
D) You and the decision maker at Regal need to establish a formal evaluation and feedback process that works for both of you.