Following are some of the steps in implementing a balanced scorecard. Which one of these steps would be performed before the others?
A) Communicate and refine measures.
B) Establish performance targets and action plans.
C) Collect and analyse scorecard data.
D) Develop performance measures and objectives.

Question

Quizplus · Accepted Answer

Developing performance measures and objectives is a foundational step in implementing a balanced scorecard. This step precedes communicating and refining measures, establishing performance targets and action plans, and collecting and analyzing scorecard data, as it sets the framework for what will be measured and the objectives the organization aims to achieve.

Following Are Some of the Steps in Implementing a Balanced