When companies are at the formal stage of social customer service,what is the most important distinction between this and the other stages of development?
A)The number of tools that the company has to answer questions
B)The amount of money they are investing in the social customer service capability
C)The connection between different business units and groups within the company
D)A leader who has the vision to establish the social customer service capability

Question

Quizplus · Accepted Answer

At the formal stage of social customer service, the most important distinction is the connection between different business units and groups within the company. This integration ensures a cohesive approach to customer service across various platforms and departments, enhancing the overall customer experience.

When Companies Are at the Formal Stage of Social Customer