Question 1

You have gone to the doctor to check out some recent pains.The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of
A)intangibility.
B)warrantees.
C)customization.
D)perishability.
E)past experience.

Accepted Answer

The intangibility characteristic of services refers to the fact that services cannot be touched or experienced before they are purchased. In this case, the doctor's expertise in finding and diagnosing the problem is intangible and cannot be experienced or evaluated before the service is received.

Question 2

Which of the following is not a form of utility?
A)Form utility
B)Price utility
C)Place utility
D)Time utility
E)Ownership utility

Accepted Answer

Price utility is not a form of utility. The four forms of utility are form utility, place utility, time utility, and ownership utility. Form utility is the creation of a product or service that satisfies customers' needs or wants. Place utility is the availability of a product or service in a convenient location. Time utility is the availability of a product or service when desired by customers. Ownership utility is the ability of a product or service to provide ownership or possession to customers. Price utility refers to the reduction in price of a product or service.

Question 3

By making a product that customers can take pride in having,production creates
A)resale value utility.
B)form utility.
C)time utility.
D)operational utility.
E)ownership utility.

Accepted Answer

Ownership utility refers to the sense of pride and satisfaction a customer feels when they own a well-designed and well-made product. This sense of ownership utility is created by the production process that ensures the quality and aesthetic appeal of the product.

Question 4

When a company uses an intensive distribution strategy,it is facilitating ________ utility.
A)ownership
B)form
C)place
D)interval
E)time

Accepted Answer

An intensive distribution strategy is the distribution of a product or service through every available channel or distribution point, such as retail stores, online marketplaces, and wholesalers, in order to reach the maximum number of customers or target market. This strategy facilitates the place utility, which refers to the convenience and accessibility of the product or service to the customer.

Question 5

When your favourite restaurant prepares your favourite meal,they are creating
A)form utility.
B)price utility.
C)time utility.
D)place utility.
E)ownership utility.

Accepted Answer

Form utility is the creation of value by converting raw materials or inputs into finished goods. In this case, the restaurant is taking ingredients and cooking them in a particular way to create the customer's favorite meal, which adds value to the raw materials.

Question 6

By accepting major credit cards,a retail outlet has created
A)price utility.
B)time utility.
C)ownership utility.
D)form utility.
E)place utility.

Accepted Answer

By accepting major credit cards, the retail outlet has created ownership utility, which refers to the value added to products or services by making them available to customers for ownership. By accepting credit cards, the retailer has made it easier for customers to take ownership of the products they want to purchase, without the need for cash or checks. This added convenience can help to increase sales and customer satisfaction.

Question 7

Service products are characterized by three key qualities:
A)intangibility,uncustomized,and unstorability.
B)intangibility,customization,and unstorability.
C)intangibility,customization,and storability.
D)tangibility,customization,and storability.
E)tangibility,uncustomized,and storability.

Accepted Answer

Service products are intangible in nature, and can be customized to meet the specific needs of each individual customer. They are also typically unstorability, meaning that they cannot be preserved or stockpiled for future use.

Question 8

In many parts of the world,public washrooms are available on a pay per use basis.What form of utility does this service maximize most to its users?
A)Place utility
B)Form utility
C)Interval utility
D)Time utility
E)Ownership utility

Accepted Answer

Place utility is maximized because the service provides convenience by being available at specific locations where users need them.

Question 9

One of the key differences between service and manufacturing operations is
A)manufacturing products are characterized by intangibility and customization.
B)manufacturing operations feature a unique link between process and outcome.
C)manufacturing operations are less storable.
D)services are performed,but goods are produced.
E)services focus on the outcome of the production process.

Accepted Answer

Services are intangible and cannot be stored like physical goods. Manufacturing operations, on the other hand, involve producing goods which can be stored until they are sold or shipped to customers.

Question 10

The term service operations refers to
A)production activities that yield tangible products.
B)production activities that yield tangible and intangible service products.
C)firms that make tangible products.
D)service activities that yield intangible products.
E)service activities that yield tangible products.

Accepted Answer

The answer of The term service operations refers to
A)production activities...

Question 11

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of
A)intangibility.
B)unstorability.
C)demand.
D)customization.
E)oversupply.

Accepted Answer

Unstorability is a unique characteristic of services, indicating that services cannot be stored for later use or sale. In this case, the empty seats on the Air Canada flight represent a lost opportunity for revenue that cannot be recovered, as the service (the flight) cannot be stored and sold at a later time.

Question 12

When you have your hair cut and styled the way you like it,it illustrates the unique service characteristic of
A)unstorability.
B)customization.
C)past experience.
D)intangibility.
E)warranties.

Accepted Answer

Customization refers to the ability to deliver unique products or services based on individual needs and preferences. When a hairdresser cuts and styles hair to suit the specific requests of each customer, it demonstrates the service characteristic of customization.

Question 13

Suppose that you have no clean clothes,but you have a job interview tomorrow.You normally never use any other type of laundry detergent other than your regular brand.You find that it is currently sold out at your local convenience store,so you decide to buy the store brand because it best satisfies your need for
A)possession utility.
B)place utility.
C)time utility.
D)interval utility.
E)ownership utility.

Accepted Answer

Time utility is created when goods or services are made available at the time they are needed or desired. In this scenario, buying the store brand detergent provides the utility of being able to wash your clothes in time for the job interview, despite your preferred brand being unavailable.

Question 14

When steel is turned into a finished good like a car,________ utility has been created.
A)place
B)time
C)interval
D)ownership
E)form

Accepted Answer

When steel is turned into a car, a change in its form has occurred, thus creating form utility. A) Place utility refers to the usefulness created by having a product available where customers can purchase it. B) Time utility refers to the usefulness created by having a product available when customers want to purchase it. C) Interval utility is not a recognized term in economics. D) Ownership utility refers to the usefulness created by providing customers with the legal rights to use a product.

Question 15

The quality of a product that satisfies a human need during its consumption is known as
A)ownership utility.
B)place utility.
C)need utility.
D)form utility.
E)time utility.

Accepted Answer

The answer of The quality of a product that satisfies...

Question 16

________ utility deals with when a product is provided,whereas ________ utility deals with where a product is provided.
A)Time;possession
B)Place;time
C)Time;place
D)Form;time
E)Ownership;form

Accepted Answer

Time utility refers to having a product available at the right time while place utility refers to having a product available at the right place. Therefore, option C is the correct choice as it correctly identifies time and place as the respective utilities.

Question 17

The clerk at the 7-Eleven store and the morning radio announcer are examples of people who work in ________,while companies that make things like radios and automobiles are engaged in ________.
A)minimum wage operations;maximum wage operations
B)goods production;service operations
C)service operations;goods production
D)high-contact operations;low-contact operations
E)none of these

Accepted Answer

The first part of the statement describes people working in service operations (clerk at a store, morning radio announcer) and the second part describes companies engaged in goods or product production (radios and automobiles).

Question 18

When comparing manufacturing and service operations,it is correct to say that
A)only manufacturing operations transform raw materials into finished products.
B)most service operations are pure service.
C)service operations are more complex than goods production.
D)quality considerations are defined and managed in a similar way in both the service sector and in manufacturing operations.
E)all of these statements are correct.

Accepted Answer

The answer of When comparing manufacturing and service operations,it is...

Question 19

Which of the following are unique aspects that separate services from goods?
A)Intangibility and warranties
B)High-contact and low-contact
C)Time and place utility
D)Intangibility and unstorability
E)Form and time utility

Accepted Answer

Intangibility and unstorability are two unique aspects that separate services from goods. Services are intangible, meaning they cannot be touched or felt like a tangible good, and they are unstorability because they cannot be saved, returned, or resold like goods can be. The other choices may be related to services or goods, but they are not unique aspects that only apply to services.

Question 20

Which of the following statements regarding production operations is correct?
A)The first industrial revolution occurred in England in the 1800s and the second in China during the 1990s.
B)The factory is no longer the centrepiece for manufacturing.
C)The development of 3-D printing illustrates the third industrial revolution.
D)Production operations remain environmentally unfriendly.
E)All of these statements are true.

Accepted Answer

The development of 3-D printing is often associated with the third industrial revolution, which focuses on digital manufacturing technologies.

Quiz 10: Operations Management,productivity,and Quality

You have gone to the doctor to check out some recent pains.The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of

Which of the following is not a form of utility?

By making a product that customers can take pride in having,production creates

When a company uses an intensive distribution strategy,it is facilitating ________ utility.

When your favourite restaurant prepares your favourite meal,they are creating

By accepting major credit cards,a retail outlet has created

Service products are characterized by three key qualities:

In many parts of the world,public washrooms are available on a pay per use basis.What form of utility does this service maximize most to its users?

One of the key differences between service and manufacturing operations is

The term service operations refers to

If an Air Canada flight from Toronto to Calgary has 20 empty seats,this illustrates the unique service characteristic of

When you have your hair cut and styled the way you like it,it illustrates the unique service characteristic of

When steel is turned into a finished good like a car,________ utility has been created.

The quality of a product that satisfies a human need during its consumption is known as

utility deals with when a product is provided,whereas utility deals with where a product is provided.

The clerk at the 7-Eleven store and the morning radio announcer are examples of people who work in ,while companies that make things like radios and automobiles are engaged in .

When comparing manufacturing and service operations,it is correct to say that

Which of the following are unique aspects that separate services from goods?

Which of the following statements regarding production operations is correct?