Question 1

The overall degree of quality;how well the features of a product meet consumers' needs and how well the product performs is which of the following?
A)Execution quality
B)Attainment quality
C)Performance quality
D)Fulfillment quality
E)Functional quality

Accepted Answer

Performance quality refers to how well a product's features meet consumer needs and how well the product performs its intended functions.

Question 2

What is the process by which a company analyzes a competitor's products to identify desirable improvements called?
A)Opponent product analysis
B)Competitive product analysis
C)Rival product analysis
D)Adversary product analysis
E)Comprehensive industry analysis

Accepted Answer

Competitive product analysis is the process where a company examines a competitor's products to identify potential improvements or innovations for their own products.

Question 3

What is comparing the quality of the firm's output with the quality of the industry's leaders called?
A)Benchmarking
B)Appraising
C)Contrasting
D)Measuring
E)Indexing

Accepted Answer

Benchmarking is the process of comparing a firm's performance metrics, such as quality, with those of industry leaders to identify areas for improvement.

Question 4

Stardust 'n' Clay is a manufacturer and mass marketer of personal care products and nutritional supplements.The company plans to launch a line of organic beauty products that are made entirely from mineral pigments and organic plant extracts.These products,though expensive to process,offer much higher margins than the company's current lines of beauty products.The market for organic beauty products is relatively untapped,with just a handful of players. Which of the following,if true,would weaken the argument for developing organic beauty products?
A)Few companies have obtained patents for their organic product innovations.
B)Competitors in this segment are quick to copy any new product innovation and mimic product design.
C)Organic offerings have a shorter shelf-life compared to synthetic products.
D)Customers need to be educated about the relative benefits offered by organic products.
E)Financial analysis shows that it would take the company 1.5 years to recover its initial investment.

Accepted Answer

Competitors quickly copying new product innovations and mimicking product design could undermine the uniqueness and competitive advantage of Stardust 'n' Clay's organic beauty products, weakening the argument for their development.

Question 5

Toys for Pops is a small business that focuses on indoor and outdoor games intended for an adult male clientele.It stocks a range of fantasy action figures and models,low-impact athletic accessories such as Frisbees and a wide range of video games.The business has grown to the point that a larger location is needed.Recently,a location has come up for rent at a nearby strip mall at a favourable rate.The facility would provide the business with much needed shelf space and more room for employees behind the counter.However,the strip mall is in an area that has also seen a rapid increase in petty crime.The CEO feels that the advantages of the new location support the decision to relocate. Which of the following,if true,would weaken the CEO's position?
A)The poor reputation of the area in which the strip mall is located would make the business's current employees uneasy about their safety at work,which would lead to increased turnover in staff.
B)The lower cost of living in the new neighborhood would make it easier to hire employees willing to accept lower salaries.
C)Video games sales,after several years of increases,have reached a plateau and are unlikely to show further growth in the next few years.
D)The strip mall has no other current vacancies.
E)The current staff has been stable for several years and is well versed in details of video games and other specialty items.

Accepted Answer

The poor reputation of the area could lead to increased staff turnover, which would be a disadvantage and weaken the CEO's position on relocating.

Question 6

Which of the following is a method of inventory control in which materials are acquired and put into production just as they are needed?
A)Materials requirements planning (MRP)
B)Just-in-time (JIT)production system
C)Flexible manufacturing system (FMS)
D)Batch processing system (BPS)
E)Lean manufacturing production system (LMPS)

Accepted Answer

The Just-in-time (JIT) production system is a method of inventory control where materials are acquired and put into production just as they are needed, minimizing inventory costs and reducing waste.

Question 7

Stardust 'n' Clay is a manufacturer and mass marketer of personal care products and nutritional supplements.The company plans to launch a line of organic beauty products that are made entirely from mineral pigments and organic plant extracts.These products,though expensive to process,offer much higher margins than the company's current lines of beauty products.The market for organic beauty products is relatively untapped,with just a handful of players. Which of the following,if true,would strengthen the case for Stardust 'n' Clay to begin developing organic beauty products?
A)Retailers report a consumer preference for inexpensive skin-care and beauty products that do a better job than the ones currently available.
B)Organic raw materials sourced from economically weak countries provide a source of livelihood for the local population.
C)Organic raw materials for such products can be sourced from developing countries at a lower cost.
D)The first mover in this industry is witnessing reasonable growth.
E)A growing number of women 18-34 consider the health impact of chemicals found in a beauty product when making a cosmetics purchase decision.

Accepted Answer

The fact that a growing number of women 18-34 consider the health impact of chemicals found in a beauty product when making a cosmetics purchase decision strengthens the case for Stardust 'n' Clay to begin developing organic beauty products as it indicates a potential for demand in the market for such products.

Question 8

A product's fitness for use in terms of offering the features that consumers want is which of the following?
A)Condition
B)Status
C)Rank
D)Quality
E)Prestige

Accepted Answer

Quality refers to a product's ability to meet consumer needs and expectations, including the features and performance that consumers desire.

Question 9

Which of the following best describes how managers monitor production performance by comparing results with plans and schedules?
A)Manufacturing control
B)Process control
C)Operations control
D)Timetable control
E)Procedural control

Accepted Answer

Operations control involves monitoring production performance by comparing actual results with planned objectives and schedules to ensure efficiency and effectiveness.

Question 10

Which of the following aims to improve the overall flow through a system with companies working together?
A)Work flow management
B)Work-in-progress management
C)Product progression management
D)Supply chain management
E)Flow rate management

Accepted Answer

Supply chain management focuses on improving the overall flow of goods, information, and finances through a system by coordinating and collaborating with various companies involved in the production and distribution process.

Question 11

A certification program attesting to the fact that a factory,a laboratory or an office has met the rigorous quality management requirements set by the International Organization for Standardization is
A)ISO 9001.
B)ISO 9000.
C)ISO 14000.
D)ISO 20000.
E)ISO 14001.

Accepted Answer

The answer of A certification program attesting to the fact...

Question 12

Toys for Pops is a small business that focuses on indoor and outdoor games intended for an adult male clientele.It stocks a range of fantasy action figures and models,low-impact athletic accessories such as Frisbees and a wide range of video games.The business has grown to the point that a larger location is needed.Recently,a location has come up for rent at a nearby strip mall at a favourable rate.The facility would provide the business with much needed shelf space and more room for employees behind the counter.However,the strip mall is in an area that has also seen a rapid increase in petty crime.The CEO feels that the advantages of the new location support the decision to relocate. Which of the following,if true,might justify the relocation as a good move from the human resource point of view?
A)Developing a Facebook page made the business known to a large group of potential customers living in a much wider regional area.
B)Federal crime reports show that the greater metro area has seen an increase in car thefts.
C)The new location is located near a major freeway interchange.
D)Fantasy action figures are often remaindered for below wholesale cost because their popularity is short-lived.
E)Anonymous notes in the firm's suggestion box repeatedly cited cramped conditions and lack of privacy as the most annoying factors in working conditions at the present site.

Accepted Answer

The anonymous notes in the firm's suggestion box indicate that employees are dissatisfied with cramped conditions and lack of privacy at the current location. Moving to a larger location would address these concerns, improving employee satisfaction and working conditions, which is a positive move from a human resource perspective.

Question 13

What is a scheduling tool that diagrams steps to be performed and specifies the time required to complete each step called?
A)Pert chart
B)JIT chart
C)Gantt chart
D)FMS chart
E)MRP chart

Accepted Answer

Gantt charts are a type of scheduling tool that diagrams steps to be performed and specifies the time required to complete each step.

Question 14

What is the management of the production process to manufacture goods or supply services that meet specific quality standards called?
A)Quality ownership
B)Quality assurance
C)Quality supervision
D)Quality guidance
E)Quality control

Accepted Answer

Quality control is the management of the production process to manufacture goods or supply services that meet specific quality standards.

Question 15

Which of the following is a method of improving product quality by assessing a firm's current quality-related costs and identifying areas with the greatest cost-saving potential?
A)Quality/cost studies
B)Efficiency/quality examination
C)Cost/benefit analysis
D)Expenses/quality inquiry
E)Liability savings investigation

Accepted Answer

Quality/cost studies involve analyzing the costs associated with maintaining and improving quality, helping to identify areas where cost savings can be achieved while enhancing product quality.

Question 16

EZ-Trade is a retail organization that owns specialty stores for a diverse range of product categories,ranging from home furnishings and sporting goods to books and gourmet foods.With more than 50 stores,the firm is now considering entering the very lucrative low-cost market by launching Clothe-a chain of retail stores that offers affordable fashion for men,women,and children. Which of the following,if true,would strengthen the argument for being a low-cost player?
A)Customers who believe that they need high levels of customer service are more likely to choose a niche retailer.
B)An expected upturn in the economy will increase consumer purchasing power.
C)Being the low-cost player requires a company to examine every aspect of its supply chain in order to identify opportunities to improve efficiency.
D)EZ-Trade has a longer history selling clothes for men and women than it has selling clothes for children.
E)The retailer's logistics operations are more efficient than the industry norm.

Accepted Answer

The answer of EZ-Trade is a retail organization that owns...

Question 17

Which of the following is the consistency of quality from unit to unit of a product?
A)Quality execution
B)Quality achievement
C)Quality dependability
D)Quality reliability
E)Quality assurance

Accepted Answer

Quality reliability refers to the consistency of quality from unit to unit of a product, ensuring that each unit meets the same standards.

Question 18

To detect the beginning of bad conditions,managers can check production periodically and plot the results on which of the following?
A)Pert chart
B)Gantt chart
C)Deviation chart
D)Control chart
E)FMS chart

Accepted Answer

A control chart is used to monitor processes and detect any variations or trends that may indicate the beginning of bad conditions in production.

Question 19

What is a production schedule specifying the sequence and critical path for performing the steps in a project called?
A)MRP chart
B)JIT chart
C)FMS chart
D)Pert chart
E)Gantt chart

Accepted Answer

A PERT (Program Evaluation and Review Technique) chart is used to specify the sequence and critical path for performing the steps in a project.

Question 20

What is planning,organizing and controlling the flow of materials from purchase through distribution of finished goods called?
A)Materials management
B)Operations management
C)Production management
D)Process management
E)Manufacturing management

Accepted Answer

Materials management involves planning, organizing, and controlling the flow of materials from purchase through distribution of finished goods.

Quiz 10: Operations Management,productivity,and Quality

The overall degree of quality;how well the features of a product meet consumers' needs and how well the product performs is which of the following?

What is the process by which a company analyzes a competitor's products to identify desirable improvements called?

What is comparing the quality of the firm's output with the quality of the industry's leaders called?

Which of the following is a method of inventory control in which materials are acquired and put into production just as they are needed?

A product's fitness for use in terms of offering the features that consumers want is which of the following?

Which of the following best describes how managers monitor production performance by comparing results with plans and schedules?

Which of the following aims to improve the overall flow through a system with companies working together?

A certification program attesting to the fact that a factory,a laboratory or an office has met the rigorous quality management requirements set by the International Organization for Standardization is

What is a scheduling tool that diagrams steps to be performed and specifies the time required to complete each step called?

What is the management of the production process to manufacture goods or supply services that meet specific quality standards called?

Which of the following is a method of improving product quality by assessing a firm's current quality-related costs and identifying areas with the greatest cost-saving potential?

Which of the following is the consistency of quality from unit to unit of a product?

To detect the beginning of bad conditions,managers can check production periodically and plot the results on which of the following?

What is a production schedule specifying the sequence and critical path for performing the steps in a project called?

What is planning,organizing and controlling the flow of materials from purchase through distribution of finished goods called?