Which of the following is true about quality?
A)It is extremely easy to measure quality characteristics when the product is a service.
B)It is a concern only for service providers.
C)It primarily indicates the price charged for a product.
D)It depends on customers' perceptions.
E)Its definition should vary from employee to employee when a firm adopts total quality management.

Question

Quizplus · Accepted Answer

Quality is subjective and varies based on customers' perceptions, as it is defined by how well a product or service meets or exceeds customer expectations.

Which of the Following Is True About Quality