Which of the following is a facet of customer relationship management (CRM)?
A) customer service
B) sales force automation
C) marketing automation
D) all of the above

Question

Quizplus · Accepted Answer

All of the options listed are facets of customer relationship management (CRM). CRM encompasses a broad range of activities to manage a company's interactions with customers, clients, and sales prospects. This includes customer service, sales force automation (to streamline and enhance the operations of the sales team), and marketing automation (to efficiently market on multiple channels online and automate repetitive tasks).

Which of the Following Is a Facet of Customer Relationship