The determinant of service quality pertaining to tangibles encompasses the physical evidence of the service.
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Q69: What is gap analysis?
Q70: _ includes all supplier-initiated contact with customers.
A)
Q71: Gathering data through focus groups and surveys
Q72: Explain the ten determinants of service quality
Q73: Phone contacts, focus groups, and survey results
Q75: What is the first step in performing
Q76: What does segmenting markets involve?
A) distinguishing expected
Q77: Measurement data such as height, weight, volume,
Q78: The competence determinant of service quality means
Q79: Which of the following determinants include the
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