When the prospect asked, "Will I get a 2-year service warranty on this heating system?" The salesperson responded, "Before you decide to buy, let me tell you about how this new timer will save you money." What method was the salesperson using to meet this objection?

Question

Quizplus · Accepted Answer

The salesperson used the dodge method by avoiding the question about the warranty and instead shifted the conversation to discuss the benefits of the new timer, not directly addressing the prospect's concern.

When the Prospect Asked, "Will I Get a 2-Year Service