The appliance salesperson asked the prospect, "What do you like best about the competitor's washing machines?" "Do you think you have ever paid too much for a new washer?" "Are you happy with how well your current washer cleans your clothes?" The salesperson, in this case, has used:
A) probing.
B) channel narrowing.
C) objection refutation.
D) discriminators.
E) encoding questions.

Question

Quizplus · Accepted Answer

The salesperson is using probing questions to gather more information about the prospect's needs, preferences, and past experiences with washing machines. This technique helps the salesperson understand the customer better and tailor their sales approach accordingly.

The Appliance Salesperson Asked the Prospect, "What Do You Like