Which of the following is an example of the knowing-doing gap?
A)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not explain what they had learned.
B)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards could not pass an exam on the system.
C)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and then did a poor job implementing the system in their own organization.
D)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards spent a great deal of time talking about it.
E)A group of managers went on a plant tour to learn about the highly efficient Toyota Production System and afterwards were able to show others how much they had learned about the system.

Question

Quizplus · Accepted Answer

The knowing-doing gap refers to the difference between knowing what needs to be done and actually doing it. Choice C illustrates this gap by showing that the managers knew about the Toyota Production System but failed to implement it effectively in their own organization.

Which of the Following Is an Example of the Knowing-Doing