Employees who straddle the boundary between the organization and its clients or customers are especially likely to encounter what form of role conflict?
A)Intrasender role conflict
B)Intersender role conflict
C)Interrole conflict
D)Person-role conflict
E)All of the above

Question

Quizplus · Accepted Answer

Intersender role conflict occurs when different people or groups send conflicting expectations to the employee. Employees who interact with both the organization and its clients or customers may receive conflicting demands from these two sources, leading to intersender role conflict.

Employees Who Straddle the Boundary Between the Organization and Its