Question 1

Physicians appreciate medical assistants who take __________.

Accepted Answer

The answer of Physicians appreciate medical assistants who take __________....

Question 2

Which of the following personal hygiene attributes can be considered infection control problems?

Accepted Answer

Longer nails, artificial nails, and polish are an infection control problem because microbes can grow and multiply under the surface of the nails and in the cracks of the polish. Nails should be cut short and without nail polish (no artificial nails). Longer hair must be tied back to prevent it from interfering with patient procedures. Jewelry is another infection control factor, especially rings. Because microorganisms can invade the cracks and crevices of jewelry, facilities typically restrict employees from wearing anything but a plain wedding ring and watch. Tattoos and body piercings are not considered professional, so medical assistants must follow office policy about their appearance.

Question 3

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

Accepted Answer

Personal boundaries are developed to protect us from being manipulated or used by others. Self-boundaries help identify each of us as a unique individual.

Question 4

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

Accepted Answer

"Those that are essential to complete that day" is essentially the same as "Those that must be done that day," which is one of the three general categories. Therefore, D is not a unique category and is not one of the three.

Question 5

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Accepted Answer

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Question 6

Great exaggerations and manipulations of the truth can affect employee __________.

Accepted Answer

The answer of Great exaggerations and manipulations of the truth...

Question 7

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

Accepted Answer

The answer of _____________ is defined as exhibiting a courteous,...

Question 8

Distinguishing traits, qualities, or properties are called _______________.

Accepted Answer

The answer of Distinguishing traits, qualities, or properties are called...

Question 9

The medical assistant should not conduct personal __________ at the physician's office.

Accepted Answer

The answer of The medical assistant should not conduct personal...

Question 10

If managers were asked to name the most important attribute for medical professionals, what would always be high on the list?

Accepted Answer

If managers were asked to name the most important attributes for medical professionals, teamwork would be high on the list. Staff members must work together for the good of the patients. They must be willing to perform duties outside a formal job description if they are needed in other areas of the office.

Question 11

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Accepted Answer

The answer of In setting up a code for prioritizing...

Question 12

Which of these careers would not be available to a person who has had medical assistant training?

Accepted Answer

Medical assistant training typically does not include the education and certification required to become a respiratory therapy assistant, which involves working with patients who have breathing problems and administering treatments such as oxygen therapy and breathing exercises. However, medical assistant training can provide a foundation of knowledge and skills that could be helpful in pursuing other healthcare careers such as billing specialist, medical receptionist, or coder.

Question 13

An RMA credential is awarded by which of the following?

Accepted Answer

The Registered Medical Assistant (RMA) credential is awarded by the American Medical Technologists (AMT) organization and is accredited by the National Commission for Certifying Agencies.

Question 14

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

Accepted Answer

While uniforms or scrubs may project a professional image and status, projecting a specific status is not considered a benefit of wearing them. The other options are all commonly cited benefits of uniforms or scrubs.

Question 15

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

Accepted Answer

The answer of An individual's social facade, or the front...

Question 16

One of the medical assistant's most important characteristics is a strong ______________.

Accepted Answer

The answer of One of the medical assistant's most important...

Question 17

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Accepted Answer

The answer of Patients expect professional behavior and base much...

Question 18

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Accepted Answer

The answer of Participation in a recognized __________________ shows that...

Question 19

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

Accepted Answer

The answer of Staying out late and shortchanging sleep during...

Question 20

The medical assistant who states, "That's not in my job description," is not practicing ____________.

Accepted Answer

The answer of The medical assistant who states, "That's not...

Quiz 3: Professional Behavior in the Workplace

Physicians appreciate medical assistants who take __________.

Which of the following personal hygiene attributes can be considered infection control problems?

Self-boundaries are developed to protect us from being manipulated or used by others. Personal boundaries help identify each of us as a unique individual.

Most tasks can be prioritized into three general categories, which of the following is NOT one of the three?

A reliable way to improve professional behavior is by showing a willingness to respond to constructive criticism. Learn to honestly evaluate your own behavior and be willing to use criticism as a means to excel in your profession.

Great exaggerations and manipulations of the truth can affect employee __________.

_____________ is defined as exhibiting a courteous, conscientious, and generally businesslike manner in the workplace.

Distinguishing traits, qualities, or properties are called _______________.

The medical assistant should not conduct personal __________ at the physician's office.

If managers were asked to name the most important attribute for medical professionals, what would always be high on the list?

In setting up a code for prioritizing tasks, the letter _____ could stand for phone calls that need to be completed.

Which of these careers would not be available to a person who has had medical assistant training?

An RMA credential is awarded by which of the following?

Which of the following is NOT considered a benefit of wearing a uniform or scrubs?

An individual's social facade, or the front that reflects the role in life the individual is playing, is called the __________.

One of the medical assistant's most important characteristics is a strong ______________.

Patients expect professional behavior and base much of their trust and confidence in those who exhibit this type of __________ in the medical office.

Participation in a recognized __________________ shows that medical assistants take their career seriously.

Staying out late and shortchanging sleep during the workweek is _____________ to the medical assistant's professional life.

The medical assistant who states, "That's not in my job description," is not practicing ____________.