Question 1

Many organizations are creating ____________________ teams, which are groups of people who use technology to work interdependently with a shared purpose across space, time, and organizational boundaries.

Accepted Answer

The answer of Many organizations are creating ____________________ teams, which...

Question 2

Being polished and professional can benefit a job candidate during the hiring process.

Accepted Answer

Being polished and professional can make a positive first impression on hiring managers and set a candidate apart from others who may not exhibit these qualities. It conveys a sense of professionalism, reliability, and attention to detail, which are all highly valued in the workplace.

Question 3

____________________ describes faulty decision-making processes by team members who are overly eager to agree with one another.

Accepted Answer

The answer of ____________________ describes faulty decision-making processes by team...

Question 4

A meeting ____________________, which is distributed in advance of a meeting, lists the date and place of the meeting, start time and end time, topics to be discussed, time allocated to each topic, and any premeeting preparation expected of participants.

Accepted Answer

The answer of A meeting ____________________, which is distributed in...

Question 5

Rephrasing and summarizing a speaker's message in your own words is called __________.

Accepted Answer

The answer of Rephrasing and summarizing a speaker's message in...

Question 6

In the workplace you are more likely to be taken seriously if you have good manners and behave professionally.

Accepted Answer

Good manners and professional behavior are often associated with competence and respect, which can lead to being taken more seriously in the workplace.

Question 7

In the workplace it is important to respect coworkers' space by minimizing speakerphone use and avoiding the use of heavy perfumes or colognes.

Accepted Answer

Respecting coworkers' space and sensitivities can contribute to a more comfortable and productive work environment. Using speakerphone or wearing heavy perfumes can be disruptive and bothersome to others.

Question 8

Eye contact has the same meaning in all cultures.

Accepted Answer

Eye contact can have different meanings in different cultures; for example, it may be seen as a sign of confidence in some cultures and disrespectful in others.

Question 9

____________________ skills include competencies such as listening proficiency, nonverbal behaviour, and etiquette expertise.

Accepted Answer

The answer of ____________________ skills include competencies such as listening...

Question 10

Suzanne arrives 15 minutes late for the marketing department's monthly meeting. The nonverbal message Suzanne is sending is negative.

Accepted Answer

Arriving late to a meeting can send a message that the person does not value the time or opinions of others in the meeting, which can be perceived as negative nonverbal communication.

Question 11

____________________ skills, such as the ability to use Microsoft Word or to prepare an income statement, refer to the technical skills in your field.

Accepted Answer

The answer of ____________________ skills, such as the ability to...

Question 12

____________________ consist of three or more individuals who gather to pool information, solicit feedback, clarify policy, seek consensus, and solve problems.

Accepted Answer

The answer of ____________________ consist of three or more individuals...

Question 13

Eye contact, facial expressions, body movements, space, time, distance, and appearance are all examples of nonverbal communication.

Accepted Answer

These are all common examples of nonverbal communication, which refers to communication without words. Nonverbal communication is an important part of human interaction and can help convey messages and emotions.

Question 14

The most spectacularly creative people are often ___________ and prefer to work alone, which is when they do their best and most innovative work.

Accepted Answer

The answer of The most spectacularly creative people are often...

Question 15

To stand out in the workplace, create an outgoing voicemail message that has music playing in the background or that includes a funny joke.

Accepted Answer

An outgoing voicemail message should be professional and clear, without any distracting background noise or jokes. It's important to leave a message that conveys your professionalism and reliability to potential employers or colleagues.

Question 16

Teams may reach a decision by ____________________, which requires that discussion continues until all members have aired their opinions and, ultimately, agree.

Accepted Answer

The answer of Teams may reach a decision by ____________________,...

Question 17

During the ____________________ stage of team development, members define their roles and responsibilities, decide how to reach their goals, and iron out the rules governing how they interact. Unfortunately, this stage often produces conflict.

Accepted Answer

The answer of During the ____________________ stage of team development,...

Question 18

Typical ________________ for a team meeting are communicating openly, being supportive, listening carefully, participating fully, confronting conflict frankly, and following the agenda.

Accepted Answer

The answer of Typical ________________ for a team meeting are...

Question 19

The appearance of an e-mail, letter, or memo can have a positive or negative effect on the reader.

Accepted Answer

The presentation of written communication can influence the reader's perception and interpretation, affecting their response and engagement.

Question 20

The gap between the speed with which speakers can talk and the speed with which we can listen leaves us time to lose our focus.

Accepted Answer

The human brain can process spoken words faster than people typically speak, which can lead to periods of inattention or distraction during listening.

Quiz 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills