In the context of physical distribution, which of the following is a key management decision regarding customer service?
A) How should we manage incoming and outgoing orders?
B) How can we reduce waiting times and facilitate interactions?
C) How can we keep products safe from accidents every step of the way?
D) How can we move products most efficiently through the supply chain?

Question

Quizplus · Accepted Answer

Customer service is all about making sure that customers are happy with the products and services they receive. One of the key ways to do this is to reduce waiting times and facilitate interactions. This can be done by making sure that there are enough staff on hand to help customers, by providing self-service options, and by making sure that the checkout process is efficient.

In the Context of Physical Distribution, Which of the Following