An important implication that arises out of the forces that influence quality is that as the business world becomes more complex,quality must be approached from a (n)_____,rather than a (n)_____,perspective.
A)internal; external
B)bottom-up; top-down
C)systems; process
D)futuristic; historical

Question

Quizplus · Accepted Answer

With the increasing complexity of the business world, quality can only be approached through a systems thinking mindset to analyze the overall system, rather than a process thinking approach which is a more narrow view of the system.

An Important Implication That Arises Out of the Forces That