The term _____ was developed by the U.S.Naval Air Systems Command to describe its Japanese-style approach to quality improvement that is based on participation of all members of an organization in improving goods,services,and the organizational culture.
A)total quality management
B)companywide quality control
C)quality circle
D)process control

Question

Quizplus · Accepted Answer

The description provided in the sentence matches the definition of Total Quality Management (TQM), which emphasizes continuous improvement of processes and products/services by involving all members of an organization in quality control efforts. The other options, such as quality circle or companywide quality control, do not necessarily encompass the same comprehensive approach as TQM.

The Term _____ Was Developed by the U