_____ is a customer-focused and results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over the years.
A)Quality assurance
B)Kaizen
C)Six Sigma
D)Total quality

Question

Quizplus · Accepted Answer

Six Sigma is a customer-focused and results-oriented approach to business improvement that integrates traditional quality improvement tools and techniques to achieve a near-perfect level of performance. It uses statistical methods to measure and analyze data to identify and eliminate defects in processes, ultimately leading to improved quality and efficiency.

_____ Is a Customer-Focused and Results-Oriented Approach to Business Improvement