The _____ approach to quality incorporates a firm's goal of balancing product characteristics (the customer side of quality)with internal efficiencies (the operations side).
A)product-based
B)user-based
C)value-based
D)manufacturing-based

Question

Quizplus · Accepted Answer

The value-based approach to quality focuses on the balance between the customer's needs and the internal operations of the company, seeking to create value for both. This aligns with the description provided in the question, which highlights the importance of balancing product characteristics and internal efficiencies. The other options (product-based, user-based, and manufacturing-based) do not address this specific balance.

The _____ Approach to Quality Incorporates a Firm's Goal of Balancing