Dave noticed that where he gets his haircut at Hair Town,there is an employee who (every 15 minutes)sweeps up the hair that has fallen on the floor.By doing this,the management at Hair Town is trying to affect which quality dimension?

Question

Quizplus · Accepted Answer

The quality dimension being affected here is Tangibles, which refers to the physical appearance of the service, including the cleanliness and appearance of the facilities, equipment, and personnel. By sweeping up hair every 15 minutes, Hair Town is demonstrating a commitment to maintaining a clean and tidy environment for their customers.

Dave Noticed That Where He Gets His Haircut at Hair