Question 1

The example of Scotiabank Atlantic Customer Contact Centre's use of surveys to identify the factors that motivate their employees highlights a few important aspects about motivation.Discuss their strategies in the context of modern motivation theories.

Accepted Answer

The answer of The example of Scotiabank Atlantic Customer Contact...

Question 2

The three processes of expectancy theory are expectancy, valence, and instrumentality.

Accepted Answer

Expectancy theory, proposed by Victor Vroom, includes three components: expectancy (belief that effort leads to performance), instrumentality (belief that performance leads to outcomes), and valence (value of the outcomes).

Question 3

Goal setting may be effective because the process helps employees focus their attention on accomplishing the goals.

Accepted Answer

Goal setting directs attention and effort towards goal-relevant activities, enhancing focus and motivation to achieve the set objectives.

Question 4

An increase in an employee's self-efficacy and performance resulting from communicating high expectations to the employee is known as internal motivation.

Accepted Answer

This phenomenon is known as the Pygmalion effect, not internal motivation.

Question 5

You have been reading a lot about equity theory, which starts you thinking about your family.One of your sisters, Bijou, tends to prefer to be over rewarded, and values external types of rewards more than internal awards.Your other sister, Katherine, is sensitive about fairness, and responds more favourably to being under-rewarded.Finally, your mom is satisfied regardless of how she is rewarded, and she seems to be able to tolerate high levels of inequity.
According to equity theory and how individuals can be categorized, how would you label each of these family members? Given this information, how do you think each of them would respond to overpayment and underpayment at work?

Accepted Answer

The answer of You have been reading a lot about...

Question 6

Self-determination theory, states that the most effective way of creating autonomous motivation and improving performance is to create tasks and jobs that are outside of the employees' skills and interests, to motivate them to do something different.

Accepted Answer

Self-determination theory suggests that motivation and performance improve when tasks align with an individual's skills and interests, supporting their autonomy, competence, and relatedness.

Question 7

You have just been hired by Acme Incorporated to increase performance through motivation.The CEO is a big fan of the self-determination theory.Outline a program that would help you motivate employees using the fundamental principles of SDT.

Accepted Answer

The answer of You have just been hired by Acme...

Quiz 9: Motivation