Question 1

_____ involves the discovery,learning,creation,and reuse of knowledge that eventually becomes intellectual capital-knowledge that can be converted into value and profits.

Accepted Answer

The answer of _____ involves the discovery,learning,creation,and reuse of knowledge...

Question 2

Define each of the following terms and relate to the context (manufacturing or service)in which each term could be used: a)Number of nonconformities per unit b)Error per opportunity c)Nonconformity versus defect

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The answer of Define each of the following terms and...

Question 3

The _________ of a measurement refers to how well the measuring instrument consistently measures the "true value" of the characteristic.

Accepted Answer

Reliability refers to the consistency of a measurement. It is important that the measuring instrument consistently measures the "true value" of the characteristic in order to ensure that the results are reliable. Validity refers to whether a measurement actually measures what it is intended to measure, accuracy refers to how close the measurement is to the true value, and precision refers to the level of detail or exactness in the measurement.

Question 4

Research by the American Productivity and Quality Center (APQC)identified three categories of barriers to knowledge transfer.Which of the following is NOT one of them?

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The answer of Research by the American Productivity and Quality...

Question 5

Identify four categories of measures that might constitute a Balanced Scorecard of performance measures and provide and example of each.

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The answer of Identify four categories of measures that might...

Question 6

Should an organization invest more heavily in appraisal or prevention costs? Explain your position.

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The answer of Should an organization invest more heavily in...

Question 7

Explain the following statement: "Quality cost programs translate quality problems into the language of top management."

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The answer of Explain the following statement: "Quality cost programs...

Question 8

______ measures tell what happened,and ________ measures predict what will happen.

Accepted Answer

Lagging measures are retrospective and report what has already occurred, while leading measures are forward-looking and indicate what will likely occur in the future.

Question 9

Identify the examination items and key managerial processes that comprise the Baldrige category related to information and analysis.

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The answer of Identify the examination items and key managerial...

Question 10

Management at Bracken Printers has identified the following costs over the last month.
  
a.For each of the four cost of quality categories,list the appropriate elements (with their costs)from the above table and total each of the four categories.
b.Construct a bar graph or pie chart of the four category totals derived in part (a).

Accepted Answer

The answer of Management at Bracken Printers has identified the...

Question 11

_________ benchmarking is associated with knowledge management..

Accepted Answer

Internal benchmarking involves comparing processes, practices, and performance within an organization. This can be a useful strategy for knowledge management, as it allows organizations to identify and share best practices across different departments or locations.ERP benchmarking involves comparing enterprise resource planning systems, while process benchmarking involves comparing specific processes across different organizations. Competitive benchmarking involves comparing your organization's performance against industry competitors.

Question 12

_____ increase managers' understanding of the data,particularly how conditions in one period compare with those in other periods.

Accepted Answer

The answer of _____ increase managers' understanding of the data,particularly...

Question 13

The quantitative modeling of cause and effect relationships between external and internal performance measures is known as:

Accepted Answer

Interlinking is the process of quantitatively modeling the cause and effect relationships between external and internal performance measures.

Question 14

Which of the following is NOT a part of the internal benchmarking process?

Accepted Answer

Organizing and patenting critical knowledge is not a part of the internal benchmarking process. However, identifying and collecting internal knowledge and best practices, sharing and understanding best practices within the organization, and adapting and applying the best practices to new situations and bringing them up to best-practice performance levels are all essential parts of the internal benchmarking process.

Question 15

A simple type of index is called a _____ index,computed by dividing a current value by a base period value.

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The answer of A simple type of index is called...

Question 16

Identify three aspects of managing and using performance data so that it is useful to the organization.Provide an example of each aspect.

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The answer of Identify three aspects of managing and using...

Question 17

What criterion is used to classify a failure cost as "internal" versus "external?" Give three examples of an internal failure cost and three examples of an external failure cost.

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The answer of What criterion is used to classify a...

Question 18

Discuss the major differences between traditional management accounting and activity-based costing.

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The answer of Discuss the major differences between traditional management...

Question 19

Identify and discuss five leading practices in the development and use of data,information,and performance measures.

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The answer of Identify and discuss five leading practices in...

Question 20

Which of the following managers do you agree with? Defend your choice.
Manager A: "The membership of the cost of quality installation team should be restricted to individuals from the information systems and quality assurance departments" 
Manager B: "The membership of the cost of quality installation team should include individuals from all departments in the company"

Accepted Answer

The answer of Which of the following managers do you...

Quiz 8: Performance Measurement And Information Management