Question 1

Leaders who take on a transformational style have a long-term perspective.

Accepted Answer

Transformational leaders focus on long-term goals and visions, and strive to inspire and empower their followers to work towards them.

Question 2

Reward systems often get in the way of cultural change and must be adjusted for the new culture to take hold.

Accepted Answer

Reward systems are often designed to reinforce and maintain the existing culture and may therefore need to be adjusted if a new culture is to take hold. If the reward system continues to incentivize behaviors that are inconsistent with the desired cultural change, it can create resistance and undermine efforts to establish the new culture. Therefore, adjusting the reward system can be an important part of any cultural transformation initiative.

Question 3

Implementation of ISO 9000:2000 to achieve registration requires a quality policy,a quality manual,and internal audits.

Accepted Answer

ISO 9000:2000 requires the implementation of a quality policy, a quality manual, and internal audits in order to achieve registration.

Question 4

Considering Deming's 14 points,"constancy of purpose" in U.S.firms is not viewed as a barrier to creating a total quality culture.

Accepted Answer

According to Deming's 14 points, "constancy of purpose" is crucial in creating a total quality culture. It ensures that everyone in the organization is focused on achieving the same goals and working together to continuously improve processes and products. Therefore, if U.S. firms do not view constancy of purpose as important, it could be a barrier to creating a total quality culture.

Question 5

The single-best way the total quality concept is sold to an organization is by positioning quality as a way to address the priority goals of customers.

Accepted Answer

The answer of The single-best way the total quality concept...

Question 6

ISO 9000 can be implemented in an organization that has not fully embraced total quality and still result in significant benefits.

Accepted Answer

ISO 9000 provides a framework for quality management systems, and its implementation can help organizations identify and address areas for improvement even if they have not fully embraced a culture of total quality. However, it should be noted that ISO 9000 alone does not guarantee improved quality or customer satisfaction; it is only one tool that can support these goals.

Question 7

Process change is often confined to a particular unit,division,or function of the organization.

Accepted Answer

Process change can be limited to a specific area of an organization, such as a department or division, rather than being implemented across the entire organization.

Question 8

Senior management is not involved in the self-assessment follow-up.

Accepted Answer

Senior management should be involved in the follow-up process of a self-assessment to ensure that identified areas for improvement are addressed, resources are allocated appropriately, and progress is tracked.

Question 9

The last stage in "change management" is institutionalizing the new behaviors and attitudes.

Accepted Answer

Institutionalizing the new behaviors and attitudes is the final stage in the change management process, where the changes are integrated into the organization's culture and become the new norm. This helps to sustain the changes and ensure their long-term success.

Question 10

Middle management is usually the organizational group that is most supportive of a change to a total quality environment.

Accepted Answer

Middle management may resist changes to a total quality environment due to concerns about losing control, increased workload, or uncertainty about new processes.

Question 11

Most firms seek to adopt a total quality philosophy because of threats to the organization's survival.

Accepted Answer

Total quality philosophy helps organizations to improve their products and services, and to meet customer needs effectively. By adopting this philosophy, organizations can improve their performance and competitiveness which helps them to survive in the market. Thus, most firms seek to adopt a total quality philosophy because of threats to the organization's survival.

Question 12

A systems perspective is contained in both the Baldrige criteria and Six Sigma implementation efforts.

Accepted Answer

Both the Baldrige criteria and Six Sigma implementation efforts are based on a systems perspective, recognizing that organizations are complex systems with interdependent components that must work together to achieve success.

Question 13

Six Sigma projects are not expected to produce bottom-line savings.

Accepted Answer

Six Sigma projects are expected to produce bottom-line savings through the reduction of defects, cycle time and variation, leading to increased efficiency and productivity.

Question 14

An important implication of the International Quality Study best practices report is that an organization should assess its current practices and performance levels before implementing total quality practices.

Accepted Answer

The International Quality Study best practices report emphasizes the importance of assessing current practices and performance levels before implementing total quality practices. This allows organizations to identify areas for improvement and tailor their approach to their specific needs and challenges.

Question 15

The use of self-assessments has been an outgrowth of the development of the Baldrige criteria.

Accepted Answer

The use of self-assessments in organizations has become popular as a way to measure performance and identify areas for improvement. This approach was encouraged by the Baldrige Criteria, a set of guidelines for organizational excellence that were created by the US government in the 1980s. The criteria are based on a self-assessment process, which involves evaluating an organization's strengths and weaknesses against a set of benchmarks. The self-assessment process has since been adopted by many businesses and organizations as a way to improve their performance and stay competitive.

Question 16

According to the International Quality Study best practices report,return on assets can be used to determine total quality implementation approaches.

Accepted Answer

According to the International Quality Study best practices report, return on assets can be used as a measure to evaluate the effectiveness of total quality implementation approaches.

Question 17

Internal audits generally include a review of process records,training records,complaints,corrective actions,and previous audit reports.

Accepted Answer

This is a correct statement. Internal audits typically involve reviewing various types of documentation and records, including process records, training records, complaints, corrective actions, and previous audit reports. By reviewing these materials, auditors can gain insight into the effectiveness and compliance of organizational processes and procedures.

Question 18

Since Six Sigma is process oriented,it does not offer a methodology for improving the overall performance of an organization.

Accepted Answer

Six Sigma is a comprehensive methodology that can improve the performance of an entire organization. It involves identifying processes that can be improved and implementing solutions to drive overall improvements and efficiencies across the organization. The key focus of Six Sigma is to reduce variability and defects in processes which ultimately leads to improved organizational performance.

Question 19

Contrary to some research,other evidence suggests that many organizations derive little benefit from conducting self-assessment and achieve few of the process improvements suggested by self-study.

Accepted Answer

This statement suggests that there is evidence that contradicts some research indicating that self-assessments lead to significant process improvements for organizations. Instead, many organizations may not benefit much from conducting self-assessment.

Question 20

Lack of a formalized strategic plan for change is not an obstacle to implementing total quality.

Accepted Answer

A formalized strategic plan is necessary for successful implementation of total quality. Without a plan, it is difficult to define goals, identify areas for improvement, and allocate resources effectively.

Quiz 9: Leading, building, and Sustaining Performance Excellence