Question 1

As per the model that describes the Baldrige roadmap to performance excellence,at which stage does the transition from the singular focus on change through projects to systematic evaluation and improvement of leadership approaches occur?

Accepted Answer

The answer of As per the model that describes the...

Question 2

Which of the following is NOT part of the internal audit process?

Accepted Answer

Examining the compensation system is not related to the internal audit process. The other options are all part of the internal audit process.

Question 3

A high-technology company stresses individual rewards despite the fact that innovation relies heavily on teamwork.This is an example of:

Accepted Answer

The company's emphasis on individual rewards despite the need for teamwork shows a dysfunctional culture, as it can create competition and silos rather than collaboration and innovation.

Question 4

Organizational changes resulting from operational assessment activities are referred to as _____ change.

Accepted Answer

Organizational changes resulting from operational assessment activities are primarily concerned with optimizing processes and improving efficiency. Therefore, the most appropriate term for this type of change is process change. Strategic change refers to major shifts in an organization's direction or goals, dynamic change implies continuous adaptation to external factors, and dysfunctional change describes negative or counterproductive changes that harm the organization.

Question 5

Robert Cole has called for _____ as an evolutionary step for extending continuous improvement.

Accepted Answer

Robert Cole has called for continuous innovation as an evolutionary step for extending continuous improvement. This means constantly looking for new and innovative ways to improve processes and products in order to stay ahead of the competition and meet changing customer needs.

Question 6

In order to accomplish organizational learning,_____ helps managers answer essential questions such as "How are we doing?" "What are our strengths?" and "What areas require improvement?"

Accepted Answer

Self-assessment helps managers evaluate their performance, identify strengths, and determine areas for improvement, facilitating organizational learning.

Question 7

The requirement of Performance Analysis and Review in Category 4 of the Baldrige Criteria focuses organizations to provide a picture of their _____ and also how well they are moving toward the future.

Accepted Answer

Performance Analysis and Review in Category 4 focuses on providing a clear picture of the organization's state of health, including its strengths, weaknesses, opportunities, and threats. It also looks at how well the organization is moving towards the future, including progress towards its long-term objectives and achievement of its management vision. Therefore, option A is the correct answer.

Question 8

According to Robert Cole,_____ is described as a non-linear,discontinuous,experimental,back-and-forth process that is needed in order to develop products and services to compete in the existing turbulent business environment.

Accepted Answer

The description fits the definition of the probe-and-learn approach, where experimentation and iterations are essential in the product or service development process to cope with the dynamic and unpredictable business environment.

Question 9

Peter Senge defines _____ as an organization that is continually expanding its capacity to create its future.

Accepted Answer

Peter Senge defines a learning organization as an organization that is continually expanding its capacity to create its future. The other choices are not directly related to this definition.

Question 10

GE developed the concept of the _____ that guides their entire leadership development process,of which the Six Sigma approach is a vital part.

Accepted Answer

GE developed the concept of the "virtuous teaching cycle" which is integrated into their entire leadership development process. The Six Sigma approach is a vital component of this leadership development process.

Question 11

_____ is defined as consistency of plans,processes,actions,information,decisions,results,analysis,and learning to support key organization-wide goals.

Accepted Answer

Alignment is the correct answer because it refers to the consistency of various aspects of an organization, including plans, processes, actions, information, decisions, results, analysis, and learning, to support key organization-wide goals.

Question 12

_____ focus on identifying whether documented procedures are being followed and are effective,and reporting the issues to management for corrective action.

Accepted Answer

Internal audits are a methodical and objective examination of a company's documented procedures to determine whether they are being followed and achieving their intended outcomes. The purpose of internal audits is to identify issues and report them to management for corrective action, which is in line with the description in the question prompt. Surveys, ISO guidelines, and Kaizen blitzes may also be used to evaluate procedures, but they do not specifically focus on whether procedures are being followed and effective.

Question 13

_____ is the stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact.

Accepted Answer

The stage of a quality life cycle when a new quality initiative is used in conjunction with an existing one to develop new energy and impact is called Regeneration. This stage comes after the Maturation stage, which is when a quality initiative has become standardized and integrated into daily operations. Energizing is not a commonly used term in the quality life cycle, and Adoption is the initial stage when a new quality initiative is introduced and tested.

Question 14

Discuss the two major reasons why companies adopt total quality.

Accepted Answer

The answer of Discuss the two major reasons why companies...

Question 15

Unlike strategic change,process change is often:

Accepted Answer

Process change is typically confined to a particular unit or area of the organization, and does not necessarily involve significant strategic shifts or broad, externally-focused initiatives. While process change can still be important and impactful, it tends to be more focused and specific in scope.

Question 16

Which is the most important question organizations contemplating change must answer?

Accepted Answer

The answer of Which is the most important question organizations...

Question 17

Most change processes include three basic stages.Which of the following is NOT one of them?

Accepted Answer

The three basic stages of most change processes are questioning the organization's current state and dislodging accepted patterns of behavior, a state of flux where new approaches are developed to replace suspended old activities, and institutionalizing the new behaviors and attitudes. Reviewing modified processes and refining the process is a step that is often taken within the second stage of a change process, but it is not one of the three basic stages itself.

Question 18

_____ is the stage of a quality life cycle when quality is strategically aligned and deployed across the organization.

Accepted Answer

Maturation is the stage of a quality life cycle in which an organization has achieved a level of maturity in its quality practices and has strategically aligned and deployed quality across the organization. This includes deploying quality systems, processes, and tools across all areas of the organization and ensuring that everyone is invested in quality and understands their role in maintaining it.

Question 19

Which are the two types of activities senior leaders need to engage in as part of following up on organizational assessments?

Accepted Answer

Senior leaders need to engage in both action planning based on the findings of the organizational assessment and tracking the progress of implementation. Option A relates to reengineering internal systems and upgrading control systems, while option B relates to documentation of findings and forming quality teams. Option D is incorrect as it mentions strategic decision making and external audits, which are not part of the follow-up activities of an organizational assessment.

Question 20

Which of the following is NOT recognized as a barrier to change?

Accepted Answer

Lack of organizational resources is recognized as a barrier to change. The other options - lack of constancy of purpose, lack of a holistic systems perspective, and lack of alignment with the organizational system - are recognized as barriers to change.

Quiz 9: Leading, building, and Sustaining Performance Excellence