Question 1

The Baldrige Award criteria,as a tool for self-assessment:
A)can be useful for firms never intending to apply for the award.
B)is most useful to firms intending to apply for the award.
C)is of little value if the firm has already applied for the award.
D)is of little value if the firm has already won the award.

Accepted Answer

The Baldrige Award criteria can be a useful tool for self-assessment for any firm, regardless of whether they intend to apply for the award or not. It provides a framework for evaluating and improving key aspects of the organization's performance and can lead to increased productivity and overall excellence.

Question 2

ISO 9000 requires that all the elements required for a quality system,such as control processes,measuring and test equipment,and other resources needed to achieve the required quality of conformance,be documented in a _____,which serves as a permanent reference for implementing and maintaining the system.
A)quality database
B)quality manual
C)ISO manual
D)quality archive

Accepted Answer

The quality manual is a document that outlines the organization's quality management system, including control processes, measuring and test equipment, and other resources required to achieve the required quality of conformance. It serves as a permanent reference for implementing and maintaining the system, as required by ISO 9000. A quality database, ISO manual, or quality archive may contain information related to the quality system but do not serve as the primary document for implementing and maintaining the system.

Question 3

_____ leaders have greater interest in continuous organizational change whereas _____ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.
A)Situational; transformational
B)Transformational; transactional
C)Transactional; transformational
D)Transactional; situational

Accepted Answer

Transformational leaders are interested in continuous organizational change, as they seek to inspire and motivate their followers to achieve higher levels of performance and help the organization adapt and grow. Transactional leaders, on the other hand, are more focused on maintaining the status quo and achieving specific goals through rewards and punishments, which can lead to a lack of innovation and adaptation in the organization. Therefore, the statement best describes the contrast between transformational and transactional leaders.

Question 4

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?
A)Directing
B)Molding
C)Supporting
D)Delegating

Accepted Answer

Blanchard and Hersey's four leadership styles for the four levels of maturity are:
1) Directing (high directive, low supportive)
2) Coaching (high directive, high supportive)
3) Supporting (low directive, high supportive)
4) Delegating (low directive, low supportive)
"Molding" is not one of their defined leadership styles.

Question 5

According to the _____ leadership theory,leaders adopt many of the behaviors like idealized influence,individualized consideration,inspirational motivation,and intellectual stimulation.
A)transactional
B)situational
C)organizational
D)transformational

Accepted Answer

The mentioned behaviors of idealized influence, individualized consideration, inspirational motivation, and intellectual stimulation are the characteristics of transformational leadership theory. In this theory, leaders inspire and motivate their followers to achieve their potential through charismatic, visionary, and empathetic leadership.

Question 6

_____ refers to the system of management and controls exercised in the stewardship of an organization.
A)Leadership
B)Mentoring
C)Governance
D)Directorship

Accepted Answer

Governance refers to the system of management and controls exercised in the stewardship of an organization. It involves the processes of decision-making, oversight, and accountability to ensure that the interests of stakeholders are protected and served. Governance is the responsibility of the board of directors or other governing body of the organization.

Question 7

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.
A)directing
B)supporting
C)coaching
D)delegating

Accepted Answer

In fully-empowered TQ (Total Quality) organizations and those with strong self-directed teams, the delegating style is most prevalent as it allows team members to take responsibility and make decisions independently.

Question 8

Which of the following is NOT a theoretical or methodological criticism directed against the situational leadership theory?
A)Ambiguity
B)Lack of consistency
C)Mixed empirical validation
D)Lack of flexibility

Accepted Answer

Lack of flexibility is a theoretical criticism often directed against the situational leadership theory, as it suggests that the theory does not account for individual differences among people and assumes that all individuals respond similarly to leadership styles. Ambiguity, lack of consistency, and mixed empirical validation are all other criticisms commonly directed against the theory.

Question 9

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.
A)Active management by exception
B)Management by delegation
C)Passive management by exception
D)Management by alternatives

Accepted Answer

The answer of _____ includes use of contingent punishments and...

Question 10

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?
A)Self-awareness
B)Motivation
C)Empathy
D)Authority

Accepted Answer

Authority is not one of the five components of emotionally intelligent leaders defined by Goleman. The correct components are self-awareness, motivation, empathy, social skills, and self-regulation.

Question 11

_____ leadership theory assumes that certain leaders may develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals,through behaviors that may include contingent rewards,and active and passive management by exception.
A)Transformational
B)Transactional
C)Situational
D)Subordinate maturity

Accepted Answer

The description fits the characteristics of Transactional leadership theory, which focuses on the exchange of rewards and punishments to motivate subordinates to meet certain performance standards. Contingent rewards refer to providing rewards to subordinates when they meet specific goals, while active and passive management by exception involves monitoring subordinates for deviations from work standards and intervening when necessary. Transformational leadership theory, on the other hand, emphasizes the ability of the leader to inspire and transform subordinates through vision, charisma, and other behaviors. Situational leadership theory and subordinate maturity theory focus on adapting leadership styles to suit the developmental level and situational demands of subordinates.

Question 12

This perspective takes the intriguing view that in many organizations,if characteristics of subordinates,the nature of the tasks that they perform,and the guidance and incentives provided by the organization are aligned,then formal leadership tends to be unproductive or counterproductive.The reference is about:
A)substitutes for leadership theory.
B)exceptions for leadership theory.
C)management by delegation.
D)management by objectives.

Accepted Answer

The perspective described in the statement aligns closely with the substitutes for leadership theory, which suggests that certain contextual factors can act as substitutes for formal leadership and reduce its impact. The factors mentioned in the statement, such as task characteristics and organizational incentives, are some of the contextual factors that can act as substitutes for leadership. Therefore, option A is the best choice. Options B, C, and D do not relate directly to the perspective described in the statement.

Question 13

Some empirical evidence found in research suggests that _____ leadership behavior is strongly correlated with lower turnover,higher productivity and quality,and higher employee satisfaction than other approaches.
A)contingency
B)situational
C)transactional
D)transformational

Accepted Answer

Empirical evidence suggests that transformational leadership behaviors, such as inspiring and motivating employees, are strongly related to improved outcomes such as lower turnover, higher productivity and quality, and higher employee satisfaction. Contingency and situational leadership theories focus more on adapting leadership behavior to specific situations, while transactional leadership relies on a system of rewards and punishments to motivate employees. Therefore, D) transformational leadership is the best choice for the given question.

Question 14

Implementing ISO 9000:2000 may be redundant in a mature organization that:
A)has less than 100 employees.
B)has used the Baldrige criteria or Six Sigma for some time.
C)has not fully embrace TQ and benefitted out of it.
D)is into service delivery and not manufacturing.

Accepted Answer

If the organization has already implemented a quality management system like the Baldrige criteria or Six Sigma, it may not be necessary to implement ISO 9000:2000 as it covers similar areas and requirements. However, the other options (A, C, D) are not relevant factors in assessing the redundancy of implementing ISO 9000:2000.

Question 15

Subordinate _____ is defined in terms of the ability of subordinates to accept responsibility for their own task-related behavior.
A)leadership
B)contingency
C)responsibility
D)maturity

Accepted Answer

Subordinate maturity refers to the degree to which subordinates are able to take responsibility for their own task-related behavior. This includes their ability to plan, make decisions, and solve problems independently, without requiring close supervision from their leader. As such, it is an important factor to consider when assessing the readiness of a group or individual to take on more complex tasks or leadership roles.

Question 16

Formation of a quality policy is:
A)a necessary step in Six Sigma implementation.
B)required for ISO 9000:2000 registration.
C)included in the Baldrige criteria.
D)the first step in self-assessment.

Accepted Answer

The formation of a quality policy is a required step for ISO 9000:2000 registration, as it is one of the key documents required for the certification process. It is not specifically required for Six Sigma implementation, included in the Baldrige criteria, or the first step in self-assessment, although it may be beneficial in those contexts as well.

Question 17

_____ includes clarification of the work required to obtain rewards to influence motivation.
A)Contingent reward behavior
B)Subordinate maturity behavior
C)Delegation
D)Positive influence

Accepted Answer

Contingent reward behavior involves clearly defining the work required to obtain rewards, which can increase motivation because employees know exactly what they need to do to be rewarded. Subordinate maturity behavior refers to the degree of experience and ability a subordinate has to perform a specific task, while delegation and positive influence do not specifically address the clarification of work required for rewards.

Question 18

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.
A)Active management by exception
B)Management by results
C)Management by objectives
D)Management by projects

Accepted Answer

Active management by exception involves monitoring performance and looking for deviations from the norm, with a focus on identifying and correcting mistakes to avoid potential problems. This approach relies heavily on enforcing rules and procedures to eliminate errors and maintain quality standards. Management by results and objectives focus more on achieving specific outcomes, while management by projects involves coordinating multiple tasks and resources to complete a specific project or initiative.

Question 19

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.
A)Situational leadership
B)Maturity
C)Subordinate leadership
D)Behavioral

Accepted Answer

The theory described in the question is the Situational leadership theory, which proposes that a leader's effectiveness depends on adapting their leadership style to the level of maturity or readiness of their subordinates. The other options (maturity, subordinate leadership, and behavioral) do not specifically address this concept.

Question 20

The Baldrige National Quality Program instrument for self-assessment is called:
A)Are we making progress?
B)Self-assessment index
C)Quarterly progress card
D)Where are we headed?

Accepted Answer

The Baldrige National Quality Program offers a self-assessment tool called "Are we making progress?" to help organizations evaluate their performance and identify areas for improvement.

Quiz 9: Leading, building, and Sustaining Performance Excellence

The Baldrige Award criteria,as a tool for self-assessment:

_ leaders have greater interest in continuous organizational change whereas _ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Blanchard and Hersey defined four leadership styles that best address the four levels of maturity.Which of the following is NOT one of them?

According to the _____ leadership theory,leaders adopt many of the behaviors like idealized influence,individualized consideration,inspirational motivation,and intellectual stimulation.

_____ refers to the system of management and controls exercised in the stewardship of an organization.

According to the text,in fully-empowered TQ organizations and those with strong self-directed teams,you would probably find the _____ style to be most prevalent.

Which of the following is NOT a theoretical or methodological criticism directed against the situational leadership theory?

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Goleman defines five components of emotionally intelligent leaders.Which of the following is NOT one of them?

_____ leadership theory assumes that certain leaders may develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals,through behaviors that may include contingent rewards,and active and passive management by exception.

Some empirical evidence found in research suggests that _____ leadership behavior is strongly correlated with lower turnover,higher productivity and quality,and higher employee satisfaction than other approaches.

Implementing ISO 9000:2000 may be redundant in a mature organization that:

Subordinate _____ is defined in terms of the ability of subordinates to accept responsibility for their own task-related behavior.

Formation of a quality policy is:

_____ includes clarification of the work required to obtain rewards to influence motivation.

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

The _____ theory states that the effectiveness of a task and relationship-oriented leadership behaviors depends upon the maturity of a leader's subordinates.

The Baldrige National Quality Program instrument for self-assessment is called: