KJ, Inc., has received a poor rating for one of its newly launched products from the customers. Joe, a top manager at KJ, Inc., wants to find out why this product performed poorly. To accomplish this, which of the following decision-making steps does Joe have to implement?
A)generate alternatives
B)learn from feedback
C)recognize the need for a decision
D)implement the chosen alternative

Question

Quizplus · Accepted Answer

Joe needs to learn from feedback to understand why the product performed poorly, which involves analyzing customer feedback and identifying the reasons for the poor rating.

KJ, Inc, Has Received a Poor Rating for One of Its