Question 1

During the 1940s and 1950s,after World War II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

Accepted Answer

During the 1940s and 1950s, after World War II, the focus of top managers was primarily on meeting the high demand and scaling up production rather than on quality. The emphasis on quality and its recognition as a key to worldwide success became more pronounced later, particularly with the rise of the Total Quality Management movement in the latter half of the 20th century.

Question 2

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

Accepted Answer

This is because services are intangible and are created and delivered in real-time upon customer demand. Unlike manufactured goods, it is impossible to physically inventory or inspect a service before delivering it to the customer.

Question 3

Customers evaluate a service primarily by the quality of the human contact.

Accepted Answer

Research has shown that the quality of human contact is the most important factor for customers in evaluating a service. The way employees interact with customers has a significant impact on customer satisfaction and loyalty. Other factors such as price and convenience are also important, but they are considered secondary to the quality of the human contact.

Question 4

According to the manufacturing perspective of quality,quality is based on the consistency between goods and services.

Accepted Answer

The manufacturing perspective of quality focuses on ensuring that the goods or services produced consistently meet or exceed customer expectations. This is achieved through processes and procedures that aim to minimize defects and variations, resulting in consistent quality output.

Question 5

The production of services typically requires a lower degree of customization than does manufacturing.

Accepted Answer

This statement is false. The production of services typically involves a higher degree of customization than manufacturing, as services are often tailored to meet the specific needs of individual customers. Manufacturing, on the other hand, tends to rely on standardized processes and products.

Question 6

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

Accepted Answer

The inspection process should be focused on gathering information that can help improve overall product quality, rather than simply identifying and removing defective items. This can involve identifying trends, analyzing data to identify possible areas of improvement, and proactively addressing potential issues before they become bigger problems. By using inspection as an opportunity to gather information and make positive changes, manufacturers can improve the quality of their products and reduce waste, while also enhancing customer satisfaction and loyalty.

Question 7

The user perspective of quality judges a product based on how well the product performs its intended function.

Accepted Answer

The user perspective of quality is focused on whether the product meets the needs and expectations of the user, which is often determined by how well the product performs its intended function.

Question 8

Although quality can drive business success,it cannot guarantee it,and one must not infer that business failures or stock price drops are the result of poor quality.

Accepted Answer

Quality is an important factor in business success, but it is not the only factor. There are several other factors like market demand, competition, financial management, etc. that contribute to the success or failure of a business. Therefore, one cannot attribute business failures or stock price drops solely to poor quality.

Question 9

If quality is built into the product properly,inspection is necessary for auditing purposes and functional testing.

Accepted Answer

If quality is properly built into the product, inspection may not be necessary as the product would have already undergone thorough testing and verification during its development process. However, auditing and functional testing may still be necessary for quality assurance purposes.

Question 10

People view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain.

Accepted Answer

Quality is subjective and can be viewed differently depending on the individual's role in the value chain. For example, a customer may view quality as the product's ability to meet their needs and expectations, while an engineer may view quality based on the product's technical specifications and performance.

Question 11

The function of tool engineers in manufacturing industries is to work with product design engineers to develop realistic specifications.

Accepted Answer

The answer of The function of tool engineers in manufacturing...

Question 12

Inspection was the primary means of quality control during the first half of the twentieth century.

Accepted Answer

Inspection was the primary means of quality control during the first half of the twentieth century. It involved manually checking each product or part for defects or deviations from specifications. However, this approach was later replaced by statistical sampling and process control techniques that were more efficient and effective in ensuring consistent quality.

Question 13

The Six Sigma approach for quality improvement requires increased levels of training and education for managers,and not for front-line employees.

Accepted Answer

The Six Sigma approach requires training and education for both managers and front-line employees. This ensures that everyone involved in the process understands the importance of quality improvement and can contribute to the efforts. It is important for managers to have a deeper understanding of the Six Sigma methodology to effectively lead and support the efforts.

Question 14

Services are produced prior to consumption.

Accepted Answer

Services are intangible and are typically produced and consumed simultaneously.

Question 15

It is the responsibility of the marketing and sales department to learn about the products and product features that consumers want,and the prices they are willing to pay for those products.

Accepted Answer

It is indeed the responsibility of the marketing and sales department to conduct market research and gather information about customer preferences and price sensitivity in order to develop effective marketing strategies and pricing policies.

Question 16

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

Accepted Answer

The primary responsibility of the receiving department is to verify that the delivered items are in accordance with the purchase contract, including the quality specifications. They also check the quantity and condition of the items received.

Question 17

Manufacturing is generally more labor intensive compared to services.

Accepted Answer

Manufacturing has increasingly become automated and relies more on machinery and technology, whereas services often require human interaction and are thus more labor-intensive.

Question 18

According to the product perspective of quality,a smaller number of product attributes are equivalent to higher quality.

Accepted Answer

The product perspective of quality suggests that quality is determined by the number of attributes a product has, where more attributes typically indicate higher quality, not fewer.

Question 19

The transcendent definition of quality was first defined as the goodness of a product.

Accepted Answer

The transcendent definition of quality was first defined as the goodness of a product.

Question 20

The quality assurance team in a firm is only partly responsible for ensuring that the products produced meet the required quality specifications.

Accepted Answer

While the quality assurance team plays a significant role in ensuring product quality, other departments such as production, engineering, and design also have a responsibility in meeting quality specifications. Quality is a collective effort in any organization, and all departments must work together to ensure that high-quality products are produced.

Quiz 1: Introduction to Quality

During the 1940s and 1950s,after World War II,the quality of products was the most important priority of top managers as it was recognized as the key to worldwide success.

Services cannot be inventoried or inspected prior to delivery as manufactured goods.

Customers evaluate a service primarily by the quality of the human contact.

According to the manufacturing perspective of quality,quality is based on the consistency between goods and services.

The production of services typically requires a lower degree of customization than does manufacturing.

The inspection step in manufacturing should ideally be used as a means of gathering information that can be used to improve quality of the products rather than simply to remove defective items.

The user perspective of quality judges a product based on how well the product performs its intended function.

Although quality can drive business success,it cannot guarantee it,and one must not infer that business failures or stock price drops are the result of poor quality.

If quality is built into the product properly,inspection is necessary for auditing purposes and functional testing.

People view quality subjectively and in relation to differing criteria based on their individual roles in the production-marketing value chain.

The function of tool engineers in manufacturing industries is to work with product design engineers to develop realistic specifications.

Inspection was the primary means of quality control during the first half of the twentieth century.

The Six Sigma approach for quality improvement requires increased levels of training and education for managers,and not for front-line employees.

Services are produced prior to consumption.

It is the responsibility of the marketing and sales department to learn about the products and product features that consumers want,and the prices they are willing to pay for those products.

The receiving department in an organization ensures that the delivered items are of the quality specified by the purchase contract.

Manufacturing is generally more labor intensive compared to services.

According to the product perspective of quality,a smaller number of product attributes are equivalent to higher quality.

The transcendent definition of quality was first defined as the goodness of a product.

The quality assurance team in a firm is only partly responsible for ensuring that the products produced meet the required quality specifications.