Question 1

The EFQM framework based on the concept of excellence in corporate social responsibility refers to excellence as exceeding the maximum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.

Accepted Answer

False

Question 2

ISO 9000:2000 is a comprehensive business performance framework.

Accepted Answer

ISO 9000:2000 is a series of standards for quality management systems, not a comprehensive business performance framework.

Question 3

In the Baldrige Criteria,areas to address that request information on approach or deployment begin with the word "what."

Accepted Answer

In the Baldrige Criteria, areas that request information on approach or deployment typically begin with "how," not "what." "What" questions usually seek information on results or outcomes.

Question 4

ISO typically focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

Accepted Answer

ISO (International Organization for Standardization) does focus on product and service conformity to ensure fairness in the marketplace and aims to address quality system issues and non-conformities related to products and services.

Question 5

The criteria for performance excellence consist of a hierarchical set of categories,items,and areas to address.

Accepted Answer

The criteria for performance excellence do consist of a hierarchical set of categories, items, and areas to address. This is a key feature of the Baldrige Performance Excellence Program, which provides a framework for organizations to assess their performance and identify opportunities for improvement across a range of criteria related to leadership, strategy, customers, measurement, analysis, knowledge management, workforce, operations, and results.

Question 6

In the context of the Baldrige Award process,deployment refers to refining the approach through cycles of evaluation and improvement.

Accepted Answer

In the context of the Baldrige Award process, deployment refers to the extent to which an approach is applied in relevant areas throughout the organization, not to refining the approach through cycles of evaluation and improvement.

Question 7

In the first stage of the Baldrige Award process,each application is thoroughly reviewed by approximately seven examiners chosen from among leading professionals in business,education,health care,and nonprofits (all of whom are volunteers).

Accepted Answer

This statement is true.

Question 8

In the context of the criteria for performance excellence,the strategic planning category is positioned as the foundation for all other categories in the systems framework that underlies the Baldrige philosophy.

Accepted Answer

The Organizational Profile is the foundation of the Baldrige Criteria for Performance Excellence framework, setting the context for how the organization operates. Strategic Planning is a separate category within the framework that focuses on how an organization establishes and plans to implement its strategy.

Question 9

The Canadian Awards for Business Excellence quality criteria are similar in structure to the Baldrige Award Criteria.

Accepted Answer

The Canadian Awards for Business Excellence quality criteria are based on the same principles as the Baldrige Award Criteria, including customer focus, leadership, strategic planning, workforce focus, operations focus, and results. They are structured similarly and require organizations to demonstrate a commitment to excellence in these areas.

Question 10

In the context of the criteria for performance excellence,the results category provides "real-time" information for evaluation and improvement of processes and products,in alignment with overall organizational strategy.

Accepted Answer

The results category provides real-time feedback on processes and products, allowing for continuous evaluation and improvement in line with the organization's overall strategy.

Question 11

Joseph Juran viewed the Baldrige Award as a competition,which was fundamentally at odds with his teachings.

Accepted Answer

The answer of Joseph Juran viewed the Baldrige Award as...

Question 12

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: senior leadership and communication and organizational performance.

Accepted Answer

The leadership category in the 2011-2012 Baldrige Criteria consists of two examination items: senior leadership and governance and societal responsibilities, not communication and organizational performance.

Question 13

The Baldrige Award Criteria form a model for business excellence in any organization,whether large or small.

Accepted Answer

The Baldrige Award Criteria were developed to establish a model for business excellence that can be applied to any organization, regardless of its size or industry. Therefore, the statement is true.

Question 14

The Performance Excellence Award criteria are based on components of the Malcolm Baldrige National Quality Award,and are geared toward China's unique business environment.

Accepted Answer

The statement is true. The Performance Excellence Award criteria in China are indeed based on components of the Malcolm Baldrige National Quality Award, but they have been customized to suit China's distinctive business environment.

Question 15

The Vision,Values,and Mission area to address asks organizations to answer the following question: In creating a sustainable organization,how do senior leaders develop and enhance their leadership skills?

Accepted Answer

Developing and enhancing leadership skills of senior leaders is critical in creating a sustainable organization, and falls under the Vision, Values, and Mission area of focus.

Question 16

In the context of the characteristics of Baldrige Award recipients,organizations that have leadership and governance systems in place measure the performance of their leadership and governance teams-which is not common practice.

Accepted Answer

Baldrige Award recipients are known for having strong leadership and governance systems, which includes measuring the performance of their leadership and governance teams. This is not common practice among all organizations.

Question 17

In the context of Australian Business Awards,organizations at the Gold Award level should meet Silver recognition plus be able to demonstrate superior performance in at least three of the categories in the framework and also have scored at least 50 percent in each item.

Accepted Answer

The Australian Business Awards do not specifically categorize awards as Gold or Silver levels with the criteria mentioned. The awards have various categories and criteria that do not align with the described system of Gold and Silver levels based on performance in categories and scoring.

Question 18

The Baldrige program creates great value for the U.S.economy.

Accepted Answer

The Baldrige program helps organizations improve their performance and competitiveness by providing a framework for excellence. The program also provides recognition for organizations that excel in their performance, which can lead to increased reputation and customer loyalty. By improving organizational performance, the Baldrige program contributes to the overall improvement of the U.S. economy. Therefore, the statement is true.

Question 19

The Baldrige Criteria are prescriptive in that they specify detailed procedures for achieving quality.

Accepted Answer

The Baldrige Criteria are not prescriptive in nature. They provide a framework and guidelines for organizations to improve their quality and performance, but the specific procedures and practices to achieve that improvement are left up to the organization to determine.

Question 20

Over the years,the Baldrige Criteria have been streamlined and simplified; most significantly,the word "quality" was judiciously dropped in the mid-1990s.

Accepted Answer

This statement is true. The word "quality" was removed from the criteria in the mid-1990s to reflect a broader focus on overall organizational performance excellence.

Quiz 10: The Baldrige Framework for Performance Excellence