Customers evaluate a service primarily by the quality of the human contact.
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Q1: During the 1940s and 1950s,after World War
Q2: Services cannot be inventoried or inspected prior
Q4: According to the manufacturing perspective of quality,quality
Q5: The production of services typically requires a
Q6: The inspection step in manufacturing should ideally
Q7: The user perspective of quality judges a
Q8: Although quality can drive business success,it cannot
Q9: If quality is built into the product
Q10: People view quality subjectively and in relation
Q11: The function of tool engineers in manufacturing
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